Rachel McDowell
Deli Manager
Adair,OK
Summary
Adept at driving operational efficiency and boosting profit margins, I excelled at Reasors, managing teams up to 25, enhancing customer relationships, and implementing cost control measures. Skilled in inventory management and staff training, my leadership significantly improved workplace productivity and profitability, demonstrating strong problem-solving and verbal communication abilities.
Overview
19
19
years of professional experience
Work History
Deli Manager
Reasors
Langley, OK
08.2024 - Current
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Monitored daily sales reports to maximize profitability.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Enforced company policies and procedures while maintaining a positive work environment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Created effective marketing promotions to improve business.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Coached staff on strategies to enhance performance and improve customer relations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Bakery Operations Specialist
Reasors
Tulsa, OK
11.2023 - 08.2024
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Supported project management activities from planning through execution.
- Assisted in the management of inventory levels to optimize supply chain operations.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Coordinated logistics and distribution operations to optimize delivery times.
- Evaluated potential risks associated with proposed changes or modifications before implementation.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw the maintenance and repair of operational equipment to ensure reliability.
- Prepared and reviewed operational reports and schedules to ensure accuracy.
- Analyzed key performance indicators to identify effective strategies.
- Facilitated training sessions for new employees on operational procedures and systems.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Set specific goals for projects to measure progress and evaluate end results.
- Conducted quality assurance checks to maintain high standards of service.
- Oversaw quality control to identify inconsistencies and malfunctions.
Deli Manager
Claremore Reasors
07.2023 - 11.2023
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Implemented cost-saving measures such as portion control, waste management.
- Monitored daily sales reports to maximize profitability.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Ordered necessary deli supplies to maintain stock levels.
- Explained goals and expectations required of trainees.
- Enforced company policies and procedures while maintaining a positive work environment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Maintained accurate records of inventory and product ordering cycles.
Bakery/Deli Manager
Langley Reasors
07.2017 - 07.2023
- Job included but not limited to: scheduling, inventory, food prep, Financials, managing 15 to 25 employees at any given time, ordering, handling disgruntled customers
Day Time Cook/Inventory Manager/Waitress
Hornets Nest
02.2015 - 06.2017
- General preparation of food, cleaning of kitchen, answering phone to take orders
- Opening of restaurant, preparing vender orders, putting up freight on delivery days, paying vendor invoices, managing resturaunt in owners absence
- Assisting customers, running cash register, preparing daily specials
Outpatient Registration
Craig General Hospital
04.2010 - 12.2011
- Registering patients for outpatient procedures, taking insurance and photo ID and starting claim process for insurance
- Receiving co-payments and other payments for patient accounts
- Some emergency room registration was required
Trayline Server
Craig General Hospital
04.2009 - 04.2010
- Taking patient food orders and serving in house patients
- Follow dietary orders provided by doctors
Evening Cook
Hornets Nest
06.2006 - 04.2009
- General preparation of food, cleaning of kitchen, answering phone to take orders
Education
High School Diploma -
Miami High School
01.2008
Skills
- Food safety procedures
- Inventory management
- Recipe compliance
- Cash handling
- Team leadership
- Customer relationship management
- Cost control measures
- Operational efficiency
- Marketing promotions
- Problem solving
- Time management
- Staff training
- Worker scheduling
- Profit and loss
- Train employees
- Inventory control
- Employee development
- Multitasking
- Verbal and written communication
References
- Kacie Howard, 918-782-7521, Reasors
- Kayla Barnes, 918-541-3610, Co-Owner, Hornets Nest
- Cheryl Barnes, 918-533-1712, Owner, Hornets Nest
Timeline
Deli Manager
Reasors
08.2024 - Current
Bakery Operations Specialist
Reasors
11.2023 - 08.2024
Deli Manager
Claremore Reasors
07.2023 - 11.2023
Bakery/Deli Manager
Langley Reasors
07.2017 - 07.2023
Day Time Cook/Inventory Manager/Waitress
Hornets Nest
02.2015 - 06.2017
Outpatient Registration
Craig General Hospital
04.2010 - 12.2011
Trayline Server
Craig General Hospital
04.2009 - 04.2010
Evening Cook
Hornets Nest
06.2006 - 04.2009
High School Diploma -
Miami High School