RACHEL MCELROY
DOUGLASVILLE,GA
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer service satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, restore complex issues, and win customer loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
NAIL TECH
RACHELS NAILS AND DESIGNS
05.2018 - Current
- Perfected manicures, pedicures, and artificial applications, keeping up with demands of current trends
- Utilized the latest products, tools, and techniques to deliver beautiful, customized results
- Scheduled, reserved, and booked appointments for clientele for nail and spa services
- Mentored and trained new employees on company policies and procedures
- Utilized strong analytical and problem-solving skills to address operational issues
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Resolved conflicts between team members promptly using sound judgment based on company policies
- Counseled and disciplined employees, driving performance improvement.
Claims Adjuster Remote
MEI Technologies
04.2008 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and improving overall user experience.
- Processing claims.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed reports and medical treatment records.
- High call volume maintaining a 95% HIPPA standards.
- Worked closely with medical providers to resolve different claims.
Customer Service Representative Agent Remote
Munit Transportation
01.2007 - 08.2008
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
DATA ENTRY CLERK Call Center
FAST FORMS (Remote)
01.2003 - 06.2007
- Maintained data entry requirements by following data program techniques and procedures
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities
- Generated and maintained weekly and monthly reports of data entry progress.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Education
LITHIA SPRNGS HIGH SCHOOL
Skills
- Leadership
- Good Communication Skills
- Teamwork
- Customer Service
- Time Management
- Critical Thinking
- Microsoft
- Excel
- Detailed Oriented
- Data Entry
Certification
LICENSED NAIL TECHNICIAN
Timeline
NAIL TECH
RACHELS NAILS AND DESIGNS
05.2018 - Current
Claims Adjuster Remote
MEI Technologies
04.2008 - 12.2020
Customer Service Representative Agent Remote
Munit Transportation
01.2007 - 08.2008
DATA ENTRY CLERK Call Center
FAST FORMS (Remote)
01.2003 - 06.2007
LITHIA SPRNGS HIGH SCHOOL
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