Rachel McGee

• Verified insurance eligibility and benefits for patient procedures to ensure seamless billing processes.
• Utilized electronic health record systems to maintain accurate patient information and insurance details.
• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Reduced errors in billing by accurately maintaining patient records with updated insurance information.

• Managed inventory of office supplies, ensuring availability and minimizing overhead costs through strategic purchasing.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Ensured timely completion of administrative tasks, including billing, insurance claims processing, and recordkeeping.
• Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes.
• Handled billing processes efficiently to ensure prompt payment from both patients and insurance carriers, contributing to the overall financial success of the practice.
• Maximized the time physicians could spend on direct patient care by efficiently handling administrative tasks such as insurance verification, billing inquiries, and scheduling appointments.
• Increased office efficiency with proficient use of practice management software for billing and insurance claims processing.
• Maintained accurate patient records, updating demographic information and insurance details as needed for a seamless billing process.
• Skilled at working independently and collaboratively in a team environment.
• Learned and adapted quickly to new technology and software applications.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Oversaw daily front office operations, ensuring exceptional guest experiences and service quality.
• Maintained cleanliness and sanitation standards in office spaces, ensuring a safe environment for staff and patients.
• Received, recorded and filed medical payments by check, cash, and credit card.

I preformed all of the same duties as stated above for my office manager position at 405 Chiropractic.