Rachel McIntosh
Austin
Summary
Results-driven and ambitious marketing professional with over five years of experience exceeding revenue targets and driving business growth. Proven expertise in solution-based selling, client relationship management, and leveraging customized solutions to meet customer needs. Skilled in building rapport with decision-makers, negotiating contracts, and implementing tailored strategies to drive business growth. Passionate about fostering strategic partnerships and developing impactful, consumer-focused solutions to maximize business potential.
Overview
2
2
years of professional experience
Work History
Admissions & Marketing Coordinator
The Fullbrook Center
08.2024 - Current
- Identifying and researching potential referents through cold calling, cold emailing, and other outreach methods to reach potential business.
- Increased client base engaging with prospects, qualifying leads, and generating new business opportunities.
- Delivered presentations at hospitals, private practices, and new business opportunities, raising company profile and attracting potential business.
- Building and maintaining strong professional relationships to ensure a seamless experience for prospective clients.
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Conducted in depth prescreen with compassion and curiosity to qualify client for Residential Treatment.
Recovery Coach
Active Recovery Coaching
01.2024 - 07.2024
- Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Working one-on-one with clients, facilitating group workouts, and coordinating with other professionals in the recovery field.
- Collaborated with treatment teams to develop comprehensive care plans, ensuring a holistic approach to client recovery.
Client Liaison & Marketing Specialist
Lizard Yoga
07.2023 - 04.2024
- Skilled in building strong client relationships, handling inquiries with efficiency, and upselling products and services to meet sales targets
- Designed and executed effective sales strategies and marketing materials, seamlessly integrating them into the business model to enhance customer retention and drive long-term success
- Contributed to the development of marketing materials tailored to specific client segments, increasing overall brand visibility.
- Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
- Fostered a collaborative environment among internal teams involved in fulfilling client requests by sharing information openly and consistently communicating expectations around deadlines.
Sales Associate
Vuori
05.2023 - 01.2024
- Build strong relationships with customers by understanding their needs and providing tailored solutions.
- Delivered exceptional customer service, resulting in increased customer satisfaction and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
BS - Strategic Communication
University of Colorado At Boulder
Boulder, CO05.2019
Marketing & Communications
University of California Los Angeles- Extension
Los Angeles, CA05.2020
Skills
- Self-starter
- Market Research & Competitive Analysis
- Appointment Setting
- Relationship Building
- Problem Solving
- Resilience & Persistence
- Adaptability & Coachability
- Excellent People Skills
- Motivational Interviewing
- CRM Software Usage
Timeline
Admissions & Marketing Coordinator
The Fullbrook Center
08.2024 - Current
Recovery Coach
Active Recovery Coaching
01.2024 - 07.2024
Client Liaison & Marketing Specialist
Lizard Yoga
07.2023 - 04.2024
Sales Associate
Vuori
05.2023 - 01.2024
Marketing & Communications
University of California Los Angeles- Extension
BS - Strategic Communication
University of Colorado At Boulder
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