Rachel McIntroy
Warren
Summary
Dynamic customer service professional with experience at Tribune Chronicle, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction through effective complaint handling and data entry. Proven ability to maintain detailed records and foster positive customer relations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tribune Chronicle, Warren Oh
04.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server
Texas Roadhouse
01.2019 - 04.2021
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Line Worker
Mercury Plastics
03.2020 - 01.2021
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
- Took on additional shifts during peak work periods to keep projects on schedule.
Education
High School Diploma -
Warren G. Harding
Warren, OH05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Microsoft outlook
Timeline
Line Worker
Mercury Plastics
03.2020 - 01.2021
Customer Service Representative
Tribune Chronicle, Warren Oh
04.2019 - Current
Server
Texas Roadhouse
01.2019 - 04.2021
High School Diploma -
Warren G. Harding
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