Rachel McKinstry
Fort Hood,TX
Summary
Seasoned Customer Service Specialist with excellent planning and problem solving abilities. Offering 5+ years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Claims Adjudication Customer Service
Triple Impact Connections
Killeen, TX
11.2023 - Current
- Provided customer service to policyholders and claimants by answering phone calls, responding to emails, and addressing inquiries.
- Assisted in the resolution of claims by obtaining information from customers, researching accounts and following up on pending issues.
- Processed new claims applications, updated existing claims information, and maintained accurate records within company database.
- Documented all claim activities such as phone conversations, emails, and other communications with customers.
Household Manager
Self Employed Services
, Global
10.2006 - 11.2023
- Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
- Created a system of organization for filing important documents related to household matters.
Customer Service Team Leader
Great Windows
Jessup, MD
10.2004 - 09.2006
- Provided guidance to customer service representatives in resolving complex customer issues.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
Customer Retention Specialist
Comcast
White Marsh, MD
06.2002 - 10.2004
- Provided customer service support to retain customers and address any inquiries or complaints.
- Maintained records of all customer interactions and transactions in CRM system.
- Re-established customer's faith in company by providing best retention offers available.
Education
High School Diploma -
North Harford High School
Pylesville, MDSkills
- Customer Focus
- Documentation And Reporting
- Call Center Operations
- Relationship Building
- Complex Problem-Solving
- Analytical Thinking
Timeline
Claims Adjudication Customer Service
Triple Impact Connections
11.2023 - Current
Household Manager
Self Employed Services
10.2006 - 11.2023
Customer Service Team Leader
Great Windows
10.2004 - 09.2006
Customer Retention Specialist
Comcast
06.2002 - 10.2004
High School Diploma -
North Harford High School
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