Rachel McLaughlin

• Serve as the primary point of contact for clients, maintaining open lines of communication and ensuring prompt resolution of inquiries.
• Contribute to increased department revenue by cultivating strong partnerships with both existing clients and prospective clients alike.
• Demonstrate adaptability in handling diverse clientele from various industries, tailoring services according to unique requirements.
• Optimized departmental processes by identifying areas for improvement and initiating appropriate action steps.

• Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.

• Coordinated schedules and timelines for events.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.

• Skilled at working independently and collaboratively in a team environment.
• Proved successful working within tight deadlines and a fast-paced environment.

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Supported HR Manager in strategic planning sessions focused on organizational development and growth.
• Processed employee termination paperwork at direction of supervisory staff.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.