Rachel McMillian
Montgomery,AL
Summary
Compassionate Healthcare Professional experienced in delivering a wide range of clinical and administrative services. Achieved high productivity levels and maintained patient comfort through efficient procedure execution and effective communication. Focused on enhancing office operations and ensuring adherence to patient protections through organized file management and proficient use of electronic recordkeeping.
Overview
19
19
years of professional experience
Work History
Medical Assistant/Phlebotomist
Baptist Health Family Medical Residency Clinic
Montgomery, AL
03.2026 - Current
- Interview patients, record medical histories, take vital signs, and prepare examination rooms
- Collected blood and other specimen samples from patients for laboratory analysis, ensuring accurate diagnostic results.
- Administered medications, injections, or immunizations, and changed wound dressings according to physician instructions to support patient recovery.
- Managed front-office duties, including scheduling appointments and updating electronic health records to ensure seamless patient flow.
Medical Assistant/ Lab Technician
Core Diagnostic Laboratories
Birmingham, AL
01.2023 - 03.2026
- Perform over 50 venipunctures daily
- Collected, labeled, and processed blood specimens to ensure timely and accurate testing
- Ensuring accurate and reliable test results
- Maintained detailed records of patient interactions and specimen collection in EMR system for improved patient tracking
- Executed data entry tasks efficiently in electronic health record system.
- Answer patient calls, emails and question
- Scheduled patient visits and answered pre visit questions, including billing
- Conducted scanning of documents into patient charts for easy access.
- Assist care team with setting goals for quality assurance
- Provided community resources and referrals to enhance patient access to continuing care
- Work as a team player to ensure each patient received the best possible care
Phlebotomist/ Medical Assistant
Vaughan Regional Medical Center
Selma, AL
09.2020 - 01.2023
- Collected vitals, medical histories, and verified patient insurance information to ensure accurate patient records.
- Managed front desk operations, answered phone calls, greeted patients, and assisted with completing necessary forms to facilitate patient flow.
- Observed patient conditions and reported any changes, concerns, or abnormalities to nurses or physicians
- Engaged with patients to provide emotional support and companionship during their recovery. and addressed patients' concerns
- Provided companionship and addressed patients concerns
Family Self Sufficiency Case Aide
Dallas County DHR
Selma, AL
12.2018 - 09.2020
- Provided client support and case management assistance, maintained accurate records, and facilitated communication between clients and agencies to enhance service delivery.
- Facilitated program objectives to enhance family independence and stability. to promote independence and stability for families
- Assisted Dallas County DHR caseworkers with client service coordination and daily case support.
- Gathered and filed confidential documents for Dallas County DHR child welfare records.
- Scheduled appointments, hearings, and home visits for Dallas County DHR staff.
Private Caregiver
Special Care Giver
Selma, AL
07.2017 - 12.2018
- Coordinated meal preparation in a kitchen environment
- Provided transportation for clients to medical appointments and pharmacies
- Delivered prescribed medication to clients according to schedules
Nursing Assistant
Lighthouse Rehabilitation Center
Selma, AL
05.2015 - 07.2017
- Assisted residents with activities of daily living, transported patients to meals and provided emotional and social support.
- Ensured hygiene and safety through effective sterilization of living areas and equipment.
- Monitored and documented residents' vital signs, ensuring timely interventions for health maintenance.
Cashier
Walmart
Selma, AL
08.2012 - 05.2015
- Assisted 50 plus daily customers with checkout and answered questions.
- Managed inventory and coordinated support staff to promptly assist customers with specific grocery item requests.
- Stocked, rotated merchandise, and maintained clean shelves to enhance shopping experience.
- Maintained cleanliness of register area and ensured sufficient supplies were readily available for efficient transactions.
Crew member
McDonald's
Selma, AL
06.2007 - 12.2011
- Operated cash register to handle customer transactions efficiently
- Ran drive through
- Maintained cleanliness and organization of restaurant to create welcoming environment
Education
Certificate - Phlebotomy and Medical Assistant
MedCA
Freeport, NYCertificate - Nursing Assistant
Selma University
SelmaAssociate in Science -
Wallace Community College
Selma, ALSkills
- Venipuncture Techniques
- Patient Care
- Patient Assessment
- EMR system
- Regulatory compliance
- HIPAA
- Microsoft Office, Excel, Office and Outlook
- Record management
- Team Collaboration
- Customer Service
- Problem solving
- Record management
Timeline
Medical Assistant/Phlebotomist
Baptist Health Family Medical Residency Clinic
03.2026 - Current
Medical Assistant/ Lab Technician
Core Diagnostic Laboratories
01.2023 - 03.2026
Phlebotomist/ Medical Assistant
Vaughan Regional Medical Center
09.2020 - 01.2023
Family Self Sufficiency Case Aide
Dallas County DHR
12.2018 - 09.2020
Private Caregiver
Special Care Giver
07.2017 - 12.2018
Nursing Assistant
Lighthouse Rehabilitation Center
05.2015 - 07.2017
Cashier
Walmart
08.2012 - 05.2015
Crew member
McDonald's
06.2007 - 12.2011
Certificate - Phlebotomy and Medical Assistant
MedCA
Certificate - Nursing Assistant
Selma University
Associate in Science -
Wallace Community College