Rachel McMurray
Franklin,NH
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Cheers Grille and Bar
Concord, NH
11.2023 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Server Manager
Tower Hill Tavern
06.2012 - 06.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bartender
Tower Hill Tavern
06.2012 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Recovery Coach
Hope For Recovery
Franklin, NH
10.2017 - 07.2019
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Developed and implemented individualized treatment plans.
- Increased clients'' self-awareness by conducting regular assessments and facilitating reflective exercises.
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Contributed to program improvement initiatives by providing feedback on curriculum content based on client needs and experiences.
- Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
- Provided group, family, and individual counseling to support recovery goals.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Streamlined administrative processes, reducing paperwork burden on staff while maintaining accurate records for each client.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Provided counseling and support to clients with drug and alcohol abuse issues.
Education
General Studies -
NHTI
Concord, NHDiploma -
Franklin High School
Franklin, NH06.2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Strategic planning
- Shift scheduling
- Schedule preparation
Certification
Servsafe Management (January 2025)
Recovery Coach Academy ( White Horse Recovery through CCAR in 2017)
Timeline
Manager
Cheers Grille and Bar
11.2023 - Current
Recovery Coach
Hope For Recovery
10.2017 - 07.2019
Server Manager
Tower Hill Tavern
06.2012 - 06.2024
Bartender
Tower Hill Tavern
06.2012 - 06.2024
General Studies -
NHTI
Diploma -
Franklin High School