Rachel Means
Salem,Oregon
Summary
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and versatile with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
Work History
Social Media Specialist
US Surrogacy LLC
, OR
02.2025 - Current
- Monitored emerging trends in digital media and marketing.
- Identified target audiences and developed customer personas for campaigns.
- Responded promptly to user comments and questions on various social platforms.
- Utilized Twitter and Facebook to promote products, services and content.
- Managed organization's social media presence by posting messages, answering posts and monitoring conversations.
- Engaged with and responded to online audience through relevant comments.
Compliance Officer
Bench Craft Company
Portland
04.2024 - Current
- Reviewed contracts for compliance with applicable laws and regulations.
- Provided support in responding to inquiries from government agencies.
- Maintained detailed records regarding all activities associated with compliance initiatives.
- Provided guidance on legal requirements related to the organization's operations.
- Reported any identified discrepancies or irregularities to senior management.
- Developed and implemented compliance policies and procedures.
National Sales Recruiter
Bench Craft Company
Portland, OR
11.2022 - 04.2024
- Cold call interested parties & discuss job opportunities
- Assist new hires in finding their footing & learning how to be successful
- Managed applicant tracking system database by logging all applications received and tracking progress of each candidate through the recruitment process.
- Created job postings, sourced resumes, and maintained an active pipeline of qualified candidates.
Compliance Officer
Bench Craft Company
11.2016 - 11.2022
- Reviewed & Processed Sales Transactions
- Maintained Compliance w/Each Golf Course
- Processed 50-60 Contracts Daily
- Preserved high level of accuracy & attention to detail
- Assisted Sales Reps in completion of the sale in any way needed
- Spoke with customers to ensure contract & payment was correct
Customer Service Representative
Bench Craft Company
09.2015 - 11.2016
- Helped customers with questions & concerns
- Troubleshooted & corrected any issues
- Took 15-30 calls daily
- Answered emails & returned voicemails needed assistance
- Mailed out completed product to customers
Compliance Officer
Bench Craft Company
02.2015 - 09.2015
- Reviewed & Processed Sales Transactions
- Maintained Compliance w/Each Golf Course
- Processed 30-50 Contracts Daily
- Preserved high level of accuracy & attention to detail
Sales Associate
Bench Craft Company
01.2015 - 02.2015
- B2B Direct Sales
- Cold Calling & Closing Daily
Store Manager
Oregon Stoves & Spas
06.2011 - 01.2015
Barista
Dutch Bros. Coffee
10.2006 - 02.2011
Education
Certificate of Completion - Polysomnography
Linn-Benton Community College
01.2011
High School Diploma -
West Albany High School
01.2004
Skills
- Business-to-Business (B2B)
- Organization
- Communication
- Social Media Marketing
- Social Networking
- Sales
- Sales Management
- Sales Operations
- Inventory Management
- Invoicing
- Regulatory compliance
- Brand management
- Social media platforms
- Customer inquiries
- Social media posting
- Client relationship management
- Professionalism
- Project management
- Account management
- Task prioritization
- Scheduling
- Typing proficiency
- Building rapport
- Coordination
- Adaptability and flexibility
- Multitasking and organization
- Client relations
- Professional telephone demeanor
Timeline
Social Media Specialist
US Surrogacy LLC
02.2025 - Current
Compliance Officer
Bench Craft Company
04.2024 - Current
National Sales Recruiter
Bench Craft Company
11.2022 - 04.2024
Compliance Officer
Bench Craft Company
11.2016 - 11.2022
Customer Service Representative
Bench Craft Company
09.2015 - 11.2016
Compliance Officer
Bench Craft Company
02.2015 - 09.2015
Sales Associate
Bench Craft Company
01.2015 - 02.2015
Store Manager
Oregon Stoves & Spas
06.2011 - 01.2015
Barista
Dutch Bros. Coffee
10.2006 - 02.2011
Certificate of Completion - Polysomnography
Linn-Benton Community College
High School Diploma -
West Albany High School
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