Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Medina

New Hyde Park,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Bakery Customer Service Employee

Sapienza Bake Shop
01.2018 - Current
  • Responsible for managing customer expectations and providing exceptional levels of service
  • Use Deescalating techniques to resolve conflict and maintain a safe work environment
  • Able to maintain a clean and organized workspace that is up to code with department of health
  • Assisted in new employee training and schedule making
  • Proficiently can use cash register and possess strong money management skills

School Counselor Intern

Sewanhaka High School
09.2023 - 12.2023
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Identified and addressed concerns of incoming students and parents.
  • Maintained positive relationships with students, faculty, alumni, and administration.
  • Assisted high school seniors complete college applications and meet requirements necessary for graduation.
  • Reviewed and discussed new students' academic credentials, interests, and educational goals.
  • Used data to monitor students' progress and recommend solutions for improvement.

Youth Group President/Vice President

Elohim Christian Church
01.2020 - 12.2023
  • Assist young people in organizing, staying on task, reviewing or re-teaching skills, and helps to answer questions
  • Works efficiently in the inclusion environment and exhibits a cooperative working relationship with youth and other stuff
  • Carries out learning activities and classroom games
  • Brings developmentally appropriate activities to support individual and group growth
  • Builds trusted professional and genuine relationship with youth parents and other staff members

Youth Advocate

SONYC Nathaniel Hawthorne Middle School 74
06.2023 - 08.2023
  • Identify behavioral or mental issues and determine remedial measures
  • Participate in mentoring activities, and assess the youth’s progress towards the
    fulfillment of decreed goals and objectives.
  • Be aware of popular culture and trend to review and guide the youth properly.
  • Demonstrating as a perfect role model.
  • Performs other related duties as assigned.

After School Group Leader

Nathaniel Hawthorne Middle School
11.2021 - 06.2022
  • Organizing Lesson Plans, reviewing or re-teaching skills
  • Responsible for setting goals for Program Participants
  • Maintains a safe and learning environment
  • Carries out learning activities and classroom games

Education

Associate in Arts (A.A) - Liberal Art

Queensborough Community College

Master of Science in Education - School Counseling MSED

Queens College of The City University of New York
Flushing, NY
06.2024

Bachelor of Science - Human Development And Family Studies

Queens College
05.2022

Skills

  • Exhibit high level of integrity, compassion, and empathy
  • Enthusiastic and personable
  • Reliable, able to work independently and on a team
  • Excellent time management and organizational skills; punctual
  • Provide a safe environment by maintaining orderly, clean and appealing facilities
  • Maintain quality results by following and enforcing educational standard

References

Church Leader Robert Carpio, (917) 523-7511, Robobkym@gmail.com,  

Jennifer Gallegos, Site Director, (718) 631-6800 Ext. 5182, JenniferGallegos@childcengerny.org, The Child Center of NY SONYC program

Vincent Brazill, School Counselor,  (516) 488-9600, vbrazill@sewanhakaschools.org

Timeline

School Counselor Intern

Sewanhaka High School
09.2023 - 12.2023

Youth Advocate

SONYC Nathaniel Hawthorne Middle School 74
06.2023 - 08.2023

After School Group Leader

Nathaniel Hawthorne Middle School
11.2021 - 06.2022

Youth Group President/Vice President

Elohim Christian Church
01.2020 - 12.2023

Bakery Customer Service Employee

Sapienza Bake Shop
01.2018 - Current

Associate in Arts (A.A) - Liberal Art

Queensborough Community College

Master of Science in Education - School Counseling MSED

Queens College of The City University of New York

Bachelor of Science - Human Development And Family Studies

Queens College

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