Summary
Overview
Work History
Education
Skills
Internship
Languages
Timeline
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Rachel Merlan

Riverside,CA

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work, and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

TTEC
Remote
10.2024 - 01.2025
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained detailed records of customer interactions, transactions, and comments using Salesforce for future reference.

Delivery Driver

FedEx
Riverside, USA
07.2023 - 10.2024
  • Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times
  • Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
  • Adhered to delivery schedules and deadlines
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Handled merchandise in accordance with product handling standards.
  • Inspected vehicles' condition, supplies and equipment before and after trips

Goods Flow Warehouse Co-Worker

IKEA
05.2018 - 07.2023
  • Picked customer orders promptly.
  • Proficient in handling loads weighing as much as 75 lbs.
  • Collaborated with team members to ensure seamless order fulfillment.
  • Provided support for various customer questions.
  • Staged and sorted multiple types of products for loading.
  • Followed established guidelines for picking orders accurately.
  • Used scanners to track parcel information, condition or receipt.
  • Used digital database to keep records of units and stock moved.

Animal Care Attendant

PetSmart
Eastvale, USA
06.2016 - 03.2018
  • Developed and managed an inpatient care log documenting medical histories, medications, diagnoses.
  • Maintained regular feeding schedules and cleanliness standards for pet enclosures.
  • Provided customer education on various topics.
  • Delivered excellent service to pet owners to drive repeat business.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.

Education

Certificate of Completion - Introduction to Electricity Volumes 1, 2, & 3

LADWP
Riverside, CA
01.2025

A.S - Veterinary Technology

Platt College
Riverside, CA
11.2015

Skills

  • Customer service
  • Communication skills
  • Bilingual
  • Leadership
  • Power Tools
  • Salesforce
  • Loading and unloading
  • Microsoft outlook
  • Microsoft Excel
  • Light carpentry
  • Job site safety
  • Attention to detail

Internship

Completed a 6 month internship at various animal care locations such as: Emergency Care, Animal Shelter, General Care.

Languages

Spanish
Professional

Timeline

Customer Service Representative

TTEC
10.2024 - 01.2025

Delivery Driver

FedEx
07.2023 - 10.2024

Goods Flow Warehouse Co-Worker

IKEA
05.2018 - 07.2023

Animal Care Attendant

PetSmart
06.2016 - 03.2018

Certificate of Completion - Introduction to Electricity Volumes 1, 2, & 3

LADWP

A.S - Veterinary Technology

Platt College

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