Rachel Micheaux
Belleville,MI
Summary
Well-qualified Solutions Specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating, managing, and ensuring the success of adhoc air charter shipments.
Overview
4
4
years of professional experience
Work History
Solutions Specialist
Ascent Global Logistics
04.2022 - Current
- Coordinated and managed ad-hoc charter shipments moving freight for various clients.
- Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
- Trained internal teams on client specific processes, empowering them to better serve both our clients and the team with up-to-date knowledge.
- Established new relationships with airline providers and clients, generating revenue for the company.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
Fulfillment Expert
Target
11.2019 - 04.2022
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Reduced inventory discrepancies by conducting regular audits and updating the warehouse management system accordingly.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Education
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI05.2025
Skills
- Quality Assurance
- Pricing quotes
- Creative solutions
- Customer Relationship Management
- Customer Needs Assessment
- Team Collaboration
- Staff education and training
- Adaptability and Flexibility
Timeline
Solutions Specialist
Ascent Global Logistics
04.2022 - Current
Fulfillment Expert
Target
11.2019 - 04.2022
Bachelor of Science - Psychology
Eastern Michigan University
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