Summary
Overview
Work History
Education
Skills
Timeline
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SHAINA WILLIAMS

Bowie,MD

Summary

Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.

Overview

5
5
years of professional experience

Work History

Solutions Specialist

Verizon Wireless
01.2023 - Current
  • Responsible for driving sales growth and meeting or exceeding assigned sales targets by 11%
  • Installed operating systems, set up emails and updated programs
  • Conducted troubleshooting and diagnostic procedures on customer devices
  • Managed 20 customer outreach calls per day
  • Stayed up to date with industry trends, competitor activities, and market conditions to identify business development opportunities

Associate Personal Banker

Wells Fargo
03.2022 - 12.2022
  • Promote sales products the company had to offer through ranges of 20 to 30 outreach calls per day
  • Handling customers who experienced fraud, researching delinquent activities and providing written and verbal communication for solutions
  • Assisted customers with establishing or closing accounts, completing loan applications, and signing up for new services.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service

Person in Charge

Safeway
07.2021 - 12.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows, managing teams of 10-15 on a day-to-day
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Maintained compliance with company policies, objectives, and communication goals.

Front End Supervisor

Food Lion
10.2018 - 07.2021
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Mentored team members to enhance professional development and accountability in workplace
  • Oversaw employee performance of 5-10 employees, corrected problems, and increased efficiency to maintain productivity targets

Education

Associate of Arts - General Studies, Psychology Concentration

Prince George's Community College
Largo, MD
05.2024

Bachelor of Science - Social Data Science

University of Maryland - College Park
College Park, MD
06.2026

Skills

  • Quality Assurance
  • Defect Analysis and Resolution
  • Technical Support and Assistance
  • User Experience
  • Creative Issue Resolution
  • Apple and Android OS
  • Equipment Demonstration

Timeline

Solutions Specialist

Verizon Wireless
01.2023 - Current

Associate Personal Banker

Wells Fargo
03.2022 - 12.2022

Person in Charge

Safeway
07.2021 - 12.2021

Front End Supervisor

Food Lion
10.2018 - 07.2021

Associate of Arts - General Studies, Psychology Concentration

Prince George's Community College

Bachelor of Science - Social Data Science

University of Maryland - College Park

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SHAINA WILLIAMS