Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

RACHEL MICHEL

Danvers,MA

Summary

Dynamic finance and insurance coordinator with proven expertise at The Perico Group in collections management and insurance claims processing. Bilingual in English and Spanish, I excel in delivering exceptional customer service while efficiently managing receivables. Proficient in Epic and Athena, I consistently meet deadlines and enhance operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Finance & Insurance Coordinator

The Perico Group
Reading, MA
08.2022 - Current
  • Drafted and dispatched certified collections letters for overdue balances.
  • Utilized insurance billing software to submit claims and track their status efficiently.
  • Submitted insurance claims and followed up on denials or discrepancies to ensure prompt payment.
  • Efficiently managed collections and receivables, referrals process and billing to meet revenue goals.
  • Informed patients of claims status after filing insurance claims.
  • Advised patients on alternative financing options when necessary, including payment plans and charity care.
  • Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
  • Prepared invoices for payment processing according to established guidelines.
  • Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
  • Processed payments for insurance premiums and maintained accurate records of all transactions.
  • Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.

Scheduling Coordinator

The Perico Group
Swampscott, MA
03.2021 - 08.2022
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Administrative Assistant

North Shore Eye Care
SALEM, MA
09.2019 - 03.2021
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Server

Aprils II
SALEM, MA
04.2018 - 03.2021
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took orders from customers accurately and in a timely manner.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Education

High School Diploma -

Swampscott High School
06.2013

Skills

  • Bilingual (English and Spanish)
  • Collections management
  • Strong interpersonal and communication skills
  • Experience in providing quality service to individuals
  • Easily acquire and apply new information and systems
  • Consistently completes assigned tasks, meeting all standards and deadlines
  • Works well independently and within team environments
  • Epic Trained
  • Athena
  • Dentrix
  • Windows and Microsoft Office (Word, Excel, and PowerPoint)

Certification

Medical interpreting course 60 hours (Spanish)

References

References will be provided upon request

Timeline

Finance & Insurance Coordinator

The Perico Group
08.2022 - Current

Scheduling Coordinator

The Perico Group
03.2021 - 08.2022

Administrative Assistant

North Shore Eye Care
09.2019 - 03.2021

Server

Aprils II
04.2018 - 03.2021

High School Diploma -

Swampscott High School

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