Rachel Miller
South Setauket,,NY
Summary
Motivated and dependable team player with extensive experience in customer service-based environments. Skilled in building strong customer relationships and providing tailored solutions. Adept at multitasking and thriving in fast-paced, high-pressure situations. Committed to delivering top-notch service and contributing to the team's overall success.
Overview
7
7
years of professional experience
Work History
Senior Teller
Apple Bank
05.2022 - Current
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships
- Performed general teller duties for the drive-thru lane, counted, verified and handled bank deposits and armored car transactions
Receptionist
Smithtown Optical
12.2021 - 04.2022
- Greeted and checked-in all patients, providing friendly, knowledgeable assistance
- Kept medical records current and accurate to maintain smooth operations
- Performed administrative and clerical tasks as needed
- Scheduled appointments and follow-up appointments according to patient and doctor availability
Barista
Starbucks Coffee Company
08.2020 - 12.2021
- Created customer connections to ensure long-term sales
- Maintained speed and accuracy when hand-crafting beverages to minimize wait times
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
Shift Leader
Tropical Smoothie Cafe
08.2017 - 03.2020
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School -
Newfield High School
Selden, NY01-2016
Skills
- Detail-oriented
- Efficient task prioritization
- Collaboration and teamwork
- Adaptability
Timeline
Senior Teller
Apple Bank
05.2022 - Current
Receptionist
Smithtown Optical
12.2021 - 04.2022
Barista
Starbucks Coffee Company
08.2020 - 12.2021
Shift Leader
Tropical Smoothie Cafe
08.2017 - 03.2020
High School -
Newfield High School
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