Kristen Dillon
Axton,VA
Summary
Detail-oriented professional with a strong work ethic and critical thinking skills. Experienced in managing daily operations and enhancing customer engagement. Ready to leverage expertise to improve service quality and operational success.
Overview
13
13
years of professional experience
Work History
Senior Teller
Blue Ridge Bank, N. A
Martinsville, VA
11.2022 - Current
- Supervised daily cash operations, ensuring compliance with bank policies and procedures.
- Trained and mentored junior tellers on customer service best practices and operational efficiency.
- Resolved complex customer inquiries, enhancing client satisfaction and loyalty through effective communication.
- Collaborated with management to enhance branch performance through strategic initiatives focused on customer engagement.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Managed overdraft reports and performed audits.
- Coached and trained [3] of new bank tellers.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Answered phone and email inquiries on banking products.
- Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained, organized and stocked teller window areas.
- Performed general teller duties for drive-thru line.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Replenished ATM funds in empty canisters prior to validation process.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Answered inquiries regarding checking and savings accounts and other related products.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
Restaurant Shift Manager
McDonald's
Martinsville, VA
03.2013 - 11.2022
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Conducted performance evaluations to enhance team productivity and morale.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Monitored food safety practices, ensuring compliance with health regulations at all times.
- Led team meetings to communicate goals, share updates, and motivate staff towards success.
- Excelled in every store position (4 Stores) and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Education
Associate of Science - Associate of Health Sciences
Patrick & Henry Community College
Martinsville, VA05-2026
Associate of Arts - Associate of Arts And Sciences
Patrick Henry Community College
Martinsville, VA05-2017
High School Diploma -
Magna Vista High School
Ridgeway, VA05-2015
Skills
- Strong work ethic
- Efficient task prioritization
- Collaboration and teamwork
- Critical thinking
- Goal-oriented mindset
- Initiative and Self-motivation
- Continuous learning commitment
- Advanced problem solving
- Resilience under pressure
- Bookkeeping and accounting proficiency
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Trustworthy and honest
- Data entry
Timeline
Senior Teller
Blue Ridge Bank, N. A
11.2022 - Current
Restaurant Shift Manager
McDonald's
03.2013 - 11.2022
Associate of Science - Associate of Health Sciences
Patrick & Henry Community College
Associate of Arts - Associate of Arts And Sciences
Patrick Henry Community College
High School Diploma -
Magna Vista High School