Hailey Montgomery
Lansing
Summary
Motivated and dedicated employee with extensive experience across various industries. Strong customer service, multitasking, and time management skills. Demonstrated ability to work effectively within a team, maintaining a positive and enthusiastic attitude. Proficient in handling transactions, resolving issues, and training new staff members. Consistently meeting company needs through organized practices and a strong work ethic, thrives under pressure and readily adapts to new situations and challenges to enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shipper/Packer
Consolidated Mail Outpatient Pharmacy -Contracted w/ DLH Corporation
08.2023 - Current
- Prepares and dispenses medications and maintains related records of patients
- Maintains inventories of drugs and supplies
- Operates various types of pharmacy automation
- Troubleshooted computer applications
- Performs first level preventative maintenance
- Supports the US Dept of Veteran Affairs
Head Cashier
The Home Depot
07.2020 - 08.2023
- Assisted management with developing and managing employee improvement strategies
- Trained and mentored new team members
- Attained knowledge of other departments to better the store operations
- Managed scheduling
- Prepared cash deposits and balanced store safe
- Maintained professionalism to create positive customer satisfaction
Receptionist
Zeck Ford
08.2018 - 07.2020
- Answered and directed incoming calls using a multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Delivered administrative support to team members
- Coordinated incoming and outgoing office mail
- Oversaw office inventory
- Prepared correspondence, reports and other documents
- Served as company concierge
- Protected clients' rights by maintaining confidentiality
- Investigated and analyzed client complaints to identify and resolve issues
Education
Some College (No Degree) -
Kansas City Kansas Community College
Kansas City, KSHigh School Diploma -
Lansing High School9-12
Lansing, KS05.2020
Skills
- Scheduling
- Adaptability and Dependability
- Customer Service
- Policy Enforcement
- Reliable and Responsible
- Team Leadership
- Honest and Dependable
- Customer Relations
- Call Response and Transfer
- Work Task Prioritization
- Problem-Solving
- Detail-Oriented
Certification
Completed Upcoming Supervisor Program
Consistently maintained high customer satisfaction ratings
Employee of the Month
Recognized for outstanding performance and team contributions
Timeline
Shipper/Packer
Consolidated Mail Outpatient Pharmacy -Contracted w/ DLH Corporation
08.2023 - Current
Head Cashier
The Home Depot
07.2020 - 08.2023
Receptionist
Zeck Ford
08.2018 - 07.2020
Completed Upcoming Supervisor Program
Consistently maintained high customer satisfaction ratings
Some College (No Degree) -
Kansas City Kansas Community College
High School Diploma -
Lansing High School9-12
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