- Animal Care
- Baking
- Rock Climbing
- Yoga
- Running
- Mindfulness Practices
- Backpacking and Hiking
Rachel Mitchell
Colorado Springs,CO
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Patient Care Coordinator
Dr Kells Weight Loss
Colorado Springs, CO
03.2026 - Current
- Coordinated patient scheduling and appointment management for a high-volume medical practice, enhancing workflow and patient access
- Handling high-volume patient communications
- Supporting patient intake, scheduling
- Effectively communicated with patients to gather necessary information and ensure accurate record-keeping
- Responded promptly to patient inquiries, providing exceptional customer service and resolving issues effectively
- Provided red light therapy to enhance patient recovery and wellness
- Managed voicemail responses to maintain effective communication with patients
- Streamlined patient record management system, enhancing accuracy and reliability of patient information
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Ensured accuracy of billing information by verifying insurance details and updating patient records accordingly
- Scheduled follow-up appointments for patients based on provider recommendations
- Build strong rapport with patients
Assistant Manager
Black Rock Coffee Bar
Colorado Springs, CO
01.2025 - 03.2026
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
Barista
Espresso Evergreen
Evergreen, CO
10.2022 - 01.2025
- Trained new employees on store policies and procedures.
- Provided the highest level of customer service at every shift.
- Brought forth a genuine interest in food and beverages.
- Prepared large batch hot and cold brew coffee daily as well as specialty coffee and tea.
- Quickly and accurately handled financial transactions of all types.
- Brought forth a positive and self-motivated attitude.
Receptionist/Daycare Attendant Lead
Bergen Bark Inn Doggy Daycare
Evergreen, CO
09.2019 - 09.2022
- Give dogs food and water throughout the day
- Take dogs for walks
- Handle bathing and grooming tasks
- Clean and maintain kennels, keeping them free of waste, fur/hair, and other unsanitary or hazardous materials
- Supervise play areas to ensure pet safety
- Keep records of feeding, medicating and walking schedules for each dog
- Perform light receptionist duties, such as answering phones and emails
- Scheduling daycare, boarding and grooming appointments
- Checking if pets vaccinations are up to date
- Providing customer service for owners
Pet Sitter
Woof Hoof Mew
Conifer, CO
04.2021 - 01.2022
- Provide pets with food, water, and medication if needed
- Walk dogs
- Ensure that pets are safe and given adequate attention when their owners are away from home.
- Provided house sitting duties which included: collected mail, newspaper and packages; watered plants; put garbage/recycling bins out on designated days
- Conducted new client meetings which consisted of: meeting clients and pets; gathering pet information; answering questions and offering advice; picking up keys
- Kept detailed information on over 100 clients
Barista
Starbucks
Conifer, CO
01.2017 - 01.2019
- Preparing and serving hot and cold drinks such as coffee, tea, and specialty beverages.
- Cleaning and sanitizing work areas, utensils, and equipment Cleaning service and seating areas
- Describing menu items and suggesting products to customers Servicing customers and taking orders
- Ordering, receiving, and distributing stock supplies Receiving and processing customer payments
Education
High School Diploma -
Conifer High School
Conifer, CO, US05-2019
Skills
- Food & beverage industry
- Guest relations
- Phone etiquette
- Managing patient records
- Strong Communication Skills
- Hospitality
- Animal care
- Customer service
- Adaptability
- Organizational skills
- Attention to detail
- Microsoft Excel
- Teamwork
- Computer operation
- Time management
- Supervising experience
- Data entry
- Leadership
- Fast Learner
- Merchandising
- Administrative experience
- Management
- Customer support
- Retail sales
- Patient care
- Scheduling
- HIPAA compliance
- Creative problem solving
- Multitasking
Certification
- Driver's License
- Food Handler Certification
- CPR Certification
- Food Safety Certification
- Animal CPR Certification
Interests
Timeline
Patient Care Coordinator
Dr Kells Weight Loss
03.2026 - Current
Assistant Manager
Black Rock Coffee Bar
01.2025 - 03.2026
Barista
Espresso Evergreen
10.2022 - 01.2025
Pet Sitter
Woof Hoof Mew
04.2021 - 01.2022
Receptionist/Daycare Attendant Lead
Bergen Bark Inn Doggy Daycare
09.2019 - 09.2022
Barista
Starbucks
01.2017 - 01.2019
High School Diploma -
Conifer High School
Additional Information
Authorized to work in the US for any employer