Rachel Mui
Newnan,GA
Summary
Certified Optometric Technician and Receptionist with hands-on experience in patient care and administrative support. Currently pursuing a Bachelor's degree in Criminology with a minor in Psychology and a certificate in Juvenile Justice and Rehabilitation. Demonstrates strong organizational and communication skills with a dedicated interest in forensic analysis and criminal behavior. Aiming to leverage diverse skills and academic background to transition into a criminologist role and contribute to criminal justice research.
Overview
4
4
years of professional experience
Work History
Certified Optometric Technician
Americas Best Contacts And Eyeclasses
02.2023 - Current
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Receptionist
Americas Best Contacts And Eyeclasses
02.2023 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Brand Associate
Old Navy
03.2022 - 10.2022
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Communicated product information with confidence and educated consumers about company.
- Completed floorsets, filled floor, and rang up customers.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Executed signage and markdown processes to meet productivity and pricing standards.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Conducted consumer surveys and analyzed purchasing trends.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Hostess
Mama Lucia's
12.2021 - 04.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large par ty bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
To-Go Specialist and Hostess
Cracker Barrel
01.2021 - 07.2021
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Utilized POS to record orders and special requests, relaying orders to kitchen staff.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Cleaned and organized kitchen, dining and service areas.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Greeted customers and answered inquiries regarding menu items and specials.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
Bachelor of Science - Criminology
University of West Georgia
Carrollton, GA06.2026
High School Diploma -
Newnan High School
Newnan, GA05.2022
Skills
- Restaurant Experience
- POS
- Host/Hostess
- Serving Experience
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- File Management
- Scheduling
- Data Entry
Timeline
Certified Optometric Technician
Americas Best Contacts And Eyeclasses
02.2023 - Current
Receptionist
Americas Best Contacts And Eyeclasses
02.2023 - Current
Brand Associate
Old Navy
03.2022 - 10.2022
Restaurant Hostess
Mama Lucia's
12.2021 - 04.2022
To-Go Specialist and Hostess
Cracker Barrel
01.2021 - 07.2021
Bachelor of Science - Criminology
University of West Georgia
High School Diploma -
Newnan High School
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