Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Murray

Rachel Murray

Revere,MA

Summary

Disciplined and inquisitive licensed pharmacy technician currently pursuing CPhT. Proficient in assisting pharmacists and other team members with meeting patient and pharmacy needs. Works efficaciously within a fast paced and unpredictable inpatient and outpatient environment. Safety-oriented and well-organized with effective relationship-building and multitasking skills.

Passionate about top notch care and support. Enthusiastic and eager to contribute to team success through hard work, communication, positivity, and compassion.

Overview

3
3
years of professional experience

Work History

Senior Pharmacy Technician

Apotheco Pharmacy LLC
03.2022 - Current
  • Entered and processed patients' prescriptions into internal system.
  • Calling to confirm with each patient to arrange pick up or delivery, which ensures productivity and patient satisfaction.
  • Answering incoming calls from Derm offices and patients alike.
  • Rectifying all issues between patients and their medications.
  • Extensive knowledge on dermatology medications.
  • Recommended appropriate services to patients and helped overcome objections with persuasive communication style.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Patient Education within licensure limitations.
  • Efficiently completing production to fit 4 different courier and shipping deadlines each day (USPS, UPS, NJLS, Scriptdrop).
  • Triaging
  • Protected medications from damage by using proper packaging and bagging techniques.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Helped pharmacist clear problematic prescriptions and address patient/prescriber concerns to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Liaised with other Apotheco locations nationwide regarding inventory, and mutual patient concerns/needs.
  • Hands on mentor to new staff including Pharmacists
  • Collaborated with pharmacy manager to maintain daily operations.

OR/ICU and Central Pharmacy Technician

Lahey Hospital And Medical Center
06.2021 - 03.2022
  • Maintained patient and medication records in compliance with government regulations and department policies and procedures
  • Responded to queries regarding dosages, indications and drug availability
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Non-sterile oral compounding
  • Delivery of medications to and from satelite pharmacies
  • Restocking automated medication dispensing systems (central pharmacy carousel, anesthesia pyxis machines, unit pyxis machines)
  • Handling of STAT/life saving medications
  • Delivering medications to ORs and ERs quickly and without error
  • Cycle counts and inventory restock
  • Communicating with nurses and anesthesia staff about unverified or undelivered medications and solving the problem with the staff pharmacist ASAP
  • Preparation of heart kits for cardiac surgeries, and organ transplant kits
  • Preparation of intubation kits, sexual assault kits, and brain attack kits
  • Preparation of code carts
  • STAT delivery of additional code carts
  • Handling of narcotics
  • Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents

Pharmacy Technician

Walgreens
10.2020 - 06.2021
  • Calculates dosage, fills prescriptions and prepares prescription labels with absolute accuracy.
  • Assists pharmacist by filling 300+ prescriptions daily and responding to patient questions regarding prescription and medication-specific issues.
  • Communicates with prescribers to verify medication dosages, refill authorizations and patient information.
  • Communicates medical instructions to patients or caregivers under the supervision of the pharmacist.
  • Enters and processes patients' prescriptions into internal system.
  • Processes incoming drug orders.
  • Reviews and verifies customer information and insurance provider information.
  • Helps pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Offers detailed and correct information of OTC products to patients.

Animal Care Worker

PetSmart
12.2019 - 05.2020
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases, especially for new arrivals.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Administered liquid antibiotics,applied topical creams for fungus and parasites, and other medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Processed product returns and assisted customers with other selections.

Education

Associate Degree - Psychology

Newbury College
Brookline, MA
12.2019

Skills

  • Accuracy
  • Team Building
  • Conflict Resolution
  • Time Management
  • Critical Thinking
  • Cultural Awareness
  • Situational Awareness
  • Active Listening
  • Patient confidentiality
  • New Hire Onboarding

Timeline

Senior Pharmacy Technician

Apotheco Pharmacy LLC
03.2022 - Current

OR/ICU and Central Pharmacy Technician

Lahey Hospital And Medical Center
06.2021 - 03.2022

Pharmacy Technician

Walgreens
10.2020 - 06.2021

Animal Care Worker

PetSmart
12.2019 - 05.2020

Associate Degree - Psychology

Newbury College

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