Rachel Neu
Eugene
Summary
Compassionate Patient Access Specialist known for high productivity and efficient task completion. Skilled in patient registration, insurance verification, and appointment scheduling, ensuring smooth operations within healthcare settings. Excel in communication, problem-solving, and time management, contributing to enhanced patient satisfaction and streamlined access to care.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Oregon Medical Group
Eugene
11.2022 - Current
- Maintained accurate records of patient registration information in electronic health record system.
- Reviewed documentation for completeness and accuracy prior to submitting claims to payers.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Processed incoming referrals from outside agencies according to established guidelines and policies.
- Provided assistance with answering questions related to billing processes or assisting customers with payment plans.
- Ensured all required forms were completed accurately prior to patient visit.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Resolved issues related to registration process including eligibility verification and authorization problems.
Caregiver
Gateway Living
Springfield
03.2019 - 10.2022
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support to clients during difficult times.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Education
High School Diploma -
Apostolic Leadership Academy
Gresham, OR06-2019
Skills
- Emergency response readiness
- Patient care excellence
- Clinical documentation
- Conflict resolution
- Problem solving
- Interpersonal communication
- Healthcare ethics
- Professional bedside manner
- Medical terminology
Timeline
Patient Access Specialist
Oregon Medical Group
11.2022 - Current
Caregiver
Gateway Living
03.2019 - 10.2022
High School Diploma -
Apostolic Leadership Academy