Joey Hamilton
Gering,NE
Summary
Detail-oriented and organized individual with a strong understanding of family dynamics and a commitment to promoting positive change and growth.
Overview
3
3
years of professional experience
Work History
Patient Access Specialist
Regional West Medical Center
Scottsbluff, NE
09.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
Family Support Worker
Valley Youth Connections
Scottsbluff, NE
09.2023 - 09.2024
- Communicated and coordinated weekly schedules via phone calls and in-person conversations with complex availability
- Navigated and efficiently worked with several software programs on a daily basis
- Ability to manage last minute schedule changes and work efficiently under high-stress situations
- Comprehend legal paperwork from lawyers, judges and DHHS
- Correctly changed clients Drug Patches, completed UA's, and performed breathalyzers followed by completing correct legal paperwork
- Successfully facilitated parent education workshops and support groups
- Implemented behavior management strategies to promote positive family interactions
- Collaborated with community partners to connect families with additional support services
- Two years of experience providing personalized case management services to at-risk families
Corrections Officer
Scotts Bluff County
Gering, NE
06.2022 - 09.2023
- Managed inmate population and ensured facility security at all times
- Conducted regular inmate counts and cell searches in accordance with protocols
- Assisted in the rehabilitation and reentry process of inmates through counseling and support
- Enforced facility rules and regulations to maintain order and safety
- Responded to emergencies and resolved conflicts between inmates effectively
Education
GED -
Logan View Public School
Hooper, NE05.2019
Skills
- Software Proficiency
- Time Management
- Stress Management
- Legal Comprehension
- Case Management
- Security Management
- Emergency Response
- Conflict Resolution
- Database Management
- Marketing
- Administrative Support
- CPR
- First Aid
Personal Information
Date of Birth: 03/23/01
Timeline
Patient Access Specialist
Regional West Medical Center
09.2024 - Current
Family Support Worker
Valley Youth Connections
09.2023 - 09.2024
Corrections Officer
Scotts Bluff County
06.2022 - 09.2023
GED -
Logan View Public School