Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Nichols

Bossier City,LA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

36
36
years of professional experience

Work History

Scheduling Manager

Gastrointestional Specialists
12.2024 - Current
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Scheduled patient appointments via telephone to inform of appropriate preparations needed prior to examination.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
  • Built the monthly clinic, procedure and imaging schedule for 30 providers.
  • Responsible for reporting daily, weekly and monthly logs of performance by employees using excel.
  • Frequently communicating with providers of schedule changes and making appropriate changes.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Disciplined and counseled employees when necessary.

Assistant Clinic Manager

Willis Knighton Pierremont
06.2015 - 12.2024
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Discipline and counseling of employees.

Medical Billing Coordinator

Arklatex Foot And Ankle Specialists
06.2003 - 06.2015
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Verified insurance of patients to determine eligibility.
  • Delivered timely and accurate charge submissions.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted payments and collections for clients.
  • Liaised between patients, insurance companies, and billing office.
  • Collected payments and applied to patient accounts.
  • Adhered to established standards to safeguard patients' health information.

Billing Coordinator

Dr. James Hill
05.2000 - 06.2003
  • Updated documentation, reports and spreadsheets with financial information.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Front Desk Manager

Midsouth Orthopedic Associates
04.1993 - 05.2000
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Front Desk Receptionist

Shreveport Internal Medicine
05.1991 - 04.1993
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Checkout Team Member

Albertsons Grocery
06.1989 - 04.1991
  • Tallied cash drawer at beginning and end of each work shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

2 Years - Accounting

Bossier Parish Community College
Bossier City, LA
05.1992

High School Diploma -

Hunington High School
05.1989

Skills

  • Motivational Leadership
  • Patient Flow
  • Computer programs: Quicken Books, Excel, Microsoft Word, Microsoft 365, Microsoft TEAMS
  • Time management
  • Schedule management
  • Performance reviews
  • Report preparation
  • Insurance coding (ICD-10 and CPT)
  • HIPAA compliance
  • Medical terminology expertise
  • Payment posting
  • Claims processing

Timeline

Scheduling Manager

Gastrointestional Specialists
12.2024 - Current

Assistant Clinic Manager

Willis Knighton Pierremont
06.2015 - 12.2024

Medical Billing Coordinator

Arklatex Foot And Ankle Specialists
06.2003 - 06.2015

Billing Coordinator

Dr. James Hill
05.2000 - 06.2003

Front Desk Manager

Midsouth Orthopedic Associates
04.1993 - 05.2000

Front Desk Receptionist

Shreveport Internal Medicine
05.1991 - 04.1993

Checkout Team Member

Albertsons Grocery
06.1989 - 04.1991

High School Diploma -

Hunington High School

2 Years - Accounting

Bossier Parish Community College

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