Summary
Overview
Work History
Education
References
Timeline
Generic

Rachel McGovern

Stanton,CA

Summary

To obtain a position that will allow me to demonstrate my teamwork, leadership, communication, and immigration preparation skills in a company with growth.

Overview

20
20
years of professional experience

Work History

Server

Benihana
Downey , CA
02.2020 - 01.2024
  • Informed customers of daily specials and menu changes.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Ensured that all restaurant safety guidelines were followed at all times.
  • Promoted additional menu items or specialty drinks through suggestive selling techniques.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Greeted guests in a friendly and welcoming manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Brought food and beverages to the table in a timely manner.
  • Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Performed opening and closing duties such as counting money in register drawers or restocking supplies.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Attended regular team meetings for updates on new menu items or promotions.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Brewed coffee and distributed to guests.
  • Provided exceptional service to high volume of daily customers.
  • Addressed and resolved customer complaints with a positive attitude, ensuring guest satisfaction.

Security Officer

G4S/ Allied Universal
Anaheim , CA
06.2021 - 11.2022
  • Assisted with crowd control during large events held at the facility.
  • Checked for safety hazards and took corrective action when necessary.
  • Performed first aid and CPR when necessary during emergency situations.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Assisted law enforcement personnel during investigations and arrests when necessary.
  • Maintained detailed logs of all security related incidents that occurred while on duty.
  • Performed administrative duties such as completing paperwork related to security operations.
  • Participated in regular training sessions to keep up-to-date with industry standards.
  • Researched emerging threats within the industry in order to stay up-to-date on best practices in security management.
  • Created weekly schedules for guards assigned to upscale locations according to operational requirements.
  • Implemented effective strategies for identifying and resolving conflicts between customers or employees.
  • Enforced safety regulations and protocols at all times, ensuring compliance with applicable laws and regulations.

Data Entry Operator II / Accounting I /General Clerk I

Longview International Technology Solutions Inc. / FCI Federal/ PAE
10.2012 - 03.2021
  • Communicates well with all ages and cultural backgrounds over phones, emails, and in person
  • Excellent in the English language, written and verbal
  • Sorts all incoming mail by subject matter and delivers accordingly
  • Types more than 35 words per minute
  • Makes sure all mail is safely secured and efficiently sent out
  • Operates machines that dates, times, stamps, collates, and labels the mail
  • File Searches, charge outs, and receives all RFE's to their correct departments
  • Responsible for entering information from DHS source documents into various automated systems using CIS and NFTS
  • Examined immigration applications, petitions, forms, supplemental documentations, DHS decisions for acceptability
  • Performed data inquires and searches on DHS automated system
  • Generated records and reports from National data base systems, and performed name and alien number searches
  • Modified, updated and corrected data contained in automated systems
  • Numerically and alphabetically files with great ease and expertise
  • Sends out files that have been denied or accepted to the NRC department
  • Checks the quality of all files before sending applications to other departments
  • Process multiple government petitions such as 765's, 751's, CR89's, 129's and 539's
  • Process and verifies system and manual rejects for various petitions
  • Careful inspections of petitions to determine if they need to be sent to CIS Review
  • Process multiple checks, money orders, and currency for various applications
  • Scans pictures and rearranges them to fit screen for officers on petitions.
  • Organized paper documents into digital filing system for easy access.
  • Updated existing data records and deleted unnecessary files.
  • Maintained confidentiality of sensitive information while entering data into system.
  • Managed workflow processes related to document management tasks efficiently.

Fron Desk Coordinator

Dynamic Termite & Pest Control, Inc.
Anaheim Hills , CA
01.2006 - 01.2012
  • Typed up several reports in a short period of time with exceptional results
  • Typed handwritten reports onto a computer with multiple items and a diagram in great detail
  • Emails and faxes multiple clients their reports in a timely manner to clients' satisfaction
  • Trains new hires on the company's software programs that they use on their computers
  • Registered many customers with company for on-going services & appointments
  • Handles and processes payments via credit cards, checks, and cash
  • Designs new marketing, billing, & letter material using Microsoft word and excel
  • Solves a wide array of problems in order to meet clients and companies satisfaction
  • Makes sure all inspectors receive their messages or call backs from their clients
  • Takes detailed notes on calls from clients to ensure quality problem solving or care
  • Answers questions from realtors, clients, and managers about their termite reports
  • Carefully examines reports and makes corrections wherever need according to the structural pest control board standards.
  • Developed strong working relationships with other departments within the organization.
  • Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
  • Ensured compliance with applicable laws and regulations pertaining to customer privacy rights.
  • Responded to emails from guests regarding their stay or any special requests they may have had.

Stylist, Cashier, Stockroom, Scheduler, Make-up Artist, Health & Beauty Consultant/Sales

Paul Mitchell Signature Salon
01.2007 - 01.2008
  • Answer telephone and schedule appointments for clients
  • Provide currency for registers for salon at the beginning of the day
  • Provide professional hair service for clients
  • Handle customer inquiries for general public
  • Promote professional hair products for salon
  • Ring up sales and handle monetary transactions
  • Ensure store is opened promptly and presentably
  • Prospect new clients to the salon for first time
  • Special occasion hair arrangements such as weddings, birthdays, and proms
  • Keep up to date with current hair products and styles.

Stylist, Make-up Artist, Health & Beauty Consultant/Sales

Paul Mitchell Signature Salon
Santa Ana, CA
02.2006 - 02.2007
  • Knows how to talk to clients who are under time constraints or pressure
  • Treat every client to a special Aveda ritual
  • Apply finishing touches with Aveda makeup
  • Prospect new clients to the salon for first time
  • Meet & greet clients with Aveda Comforting Tea
  • Continued Aveda education on products and services
  • Made and confirmed appointments with guests
  • Up-do hair arrangements for special occasions
  • Help keep every customer informed on all products.
  • Greeted customers, answered phones and booked appointments.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Recommended products to clients based on their individual needs.
  • Created special engagement hairstyles for special occasions like weddings or proms.
  • Collaborated with other beauty professionals on projects related to hairstyling.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Assisted in organizing special events such as pop-up shops or fashion shows.
  • Ensured that all styling areas were kept clean and organized at all times.

Cashier, Food Clerk, Customer Service Member, Guest Service, Loss Prevention

Target Corporation
Cypress, CA
01.2005 - 01.2006
  • Scanned products and handled monetary transactions
  • Familiarity with the location of products
  • Assisted customers and employees in answering any questions and resolving problems
  • Handled returns and price adjustments at guest services
  • Prepared food at food court for guests
  • Multi tasked several orders and transactions at a time
  • Helped with Loss Prevention when asked to
  • Sold the most credit applications in Target for weeks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.

Store Cast Member

Disneyland
Anaheim , CA
07.2004 - 01.2005
  • Participated in training sessions related to new products or technologies used in the store.
  • Sorted items into appropriate departments to ensure efficient store operations.
  • Inspected returned merchandise for damage before processing refunds or exchanges.
  • Processed customer payments using cash register and credit card machines.
  • Operated scanning equipment for price checks and stock replenishment.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Demonstrated excellent customer service skills at all times.
  • Assisted customers with product selection based on their needs and preferences.
  • Assisted in crowd control during peak hours.
  • Provided customer service to visitors of all ages.
  • Resolved conflicts between guests in a professional manner while maintaining positive relationships with visitors.

Education

Cosmetology License -

Chapman Hettingna
01.2005

High School Graduate -

Western High School
01.2004

References

Will provide references upon request.

Timeline

Security Officer

G4S/ Allied Universal
06.2021 - 11.2022

Server

Benihana
02.2020 - 01.2024

Data Entry Operator II / Accounting I /General Clerk I

Longview International Technology Solutions Inc. / FCI Federal/ PAE
10.2012 - 03.2021

Stylist, Cashier, Stockroom, Scheduler, Make-up Artist, Health & Beauty Consultant/Sales

Paul Mitchell Signature Salon
01.2007 - 01.2008

Stylist, Make-up Artist, Health & Beauty Consultant/Sales

Paul Mitchell Signature Salon
02.2006 - 02.2007

Fron Desk Coordinator

Dynamic Termite & Pest Control, Inc.
01.2006 - 01.2012

Cashier, Food Clerk, Customer Service Member, Guest Service, Loss Prevention

Target Corporation
01.2005 - 01.2006

Store Cast Member

Disneyland
07.2004 - 01.2005

Cosmetology License -

Chapman Hettingna

High School Graduate -

Western High School

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