Rachel Oaks
Decatur,AR
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recruiting Manager/HR
Cornerstone Caregiving
Bentonville, AR
10.2024 - Current
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Managed applicant tracking systems to keep recruitment processes organized.
- Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
- Negotiated job offers to attract top talent and keep organization competitive in job market.
- Developed and implemented recruiting strategies to attract and retain top talent for organization.
Patient Access Representative
Mercy
Rogers, AR
04.2024 - 09.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
Veterinary Nurse
All Pets Animal Hospital
Bentonville, AR
09.2005 - 10.2020
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted senior staff with blood analyses and physical assessments.
- Inoculated animals to prevent rabies, distemper and parvo.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted veterinarians with radiographs and ultrasounds.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Educated clients on nutrition, preventive health and other animal care.
- Collected and prepared specimens for laboratory testing.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Prepared, sterilized and maintained medical instruments and equipment.
- Performed dental cleanings using ultrasonic scaler.
- Performed fecal examinations, urinalysis and bloodwork.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Maintained detailed records of animal health care and diagnostic treatments.
- Obtained patient history from owners and performed physical examinations.
- Administered vaccinations to variety of animal species.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Trained and mentored other LVT staff.
- Designed and created client education materials and marketing materials for hospital services.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
Veterinary Receptionist
All Pets Animal Hospital
Bentonville, AR
09.2005 - 10.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Helped patients complete necessary medical forms and documentation.
- Invoiced patients accurately in line with charging guidelines.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for 7-physician Veterinary medical facility, scheduling appointments, and handling patient inquiries.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Diploma -
Decatur High School
Decatur, AR05.2005
Skills
- Venipuncture
- Supply Management
- Vital Signs Monitoring
- X-Ray Processing
- Dental Care
- Staff Training
- Medication Administration
- Intravenous Feedings
- Surgery and Procedure Preparation
- Treatment and Research Records
- Wound Dressing and Suturing
- Euthanasia Assistance
- Laboratory Testing
- Dental Procedures
- Animal Vaccinations
- Diagnostic Equipment
- Client Counseling
- Drug Inventory Oversight
- Client Relations
- Billing and Invoicing
- Prescription Management
- Clear Communication
- Appointment Scheduling
- Equipment Sterilization
- Bathing and Nail Clipping
- Post-Surgical Monitoring
- Medical Equipment Maintenance
- Canine Health Issues
- Intramuscular Injections
- Medical Histories
- Patient Charting
- Patient Triage
- Closed-Chest CPR
- Animal Condition Evaluations
- Anesthesia Administration
- Medical Terminology
- Laboratory Assay Analysis
- Nail Trimming
- Intravenous Injection
- Microchip Administration
- Emergency First Aid
- Drug Inventory Management
- Responsible and Reliable
- Customer Service
- Animal Nutrition
- Medication Dispensing
- Tick Removal
- Inpatient Care
- Financial Transactions
- Veterinary Office Administration
- Medication Labeling
- Client Education
- Food Preparation
- Jugular Intravenous Catheterization
- Patient Discharge
- Behavior Analysis
- Specimen Collection
- Patient Check-Ins
- Dental Radiology
- Cash Handling
- Pet Food Recommendations
- Product Merchandising
- Patient Advocacy
- Cytocentesis
- IV Fluid Administration
- Parasitic Visual Exams
- Physical Examination
- Animal Health
- Recruitment analytics
- Interviewing skills
- Recruitment strategies
- Contract negotiation
- Applicant tracking management
- Orientation preparation
- Time management
- Onboarding, training, and development
Certification
- Pet First Aid/CPR Certified
Timeline
Recruiting Manager/HR
Cornerstone Caregiving
10.2024 - Current
Patient Access Representative
Mercy
04.2024 - 09.2024
Veterinary Nurse
All Pets Animal Hospital
09.2005 - 10.2020
Veterinary Receptionist
All Pets Animal Hospital
09.2005 - 10.2020
Diploma -
Decatur High School