Rachel Ochoa
Fort Worth,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Whataburger
6520 Westworth Bldv
04.2025 - Current
- Led daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored staff on best practices for customer service and food safety protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
Team Leader
Whataburger
6520 West Worth Blvd
11.2021 - 04.2025
- Trained and mentored new team members on operational procedures and standards.
- Developed training materials to enhance staff performance and operational consistency.
- Led team meetings to communicate goals, reinforce standards, and encourage collaboration.
- Enhanced workflow processes resulting in improved service speed and team productivity.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Medical Assistant
North Texas Area Community Clinic
Fort Worth, TX
08.2024 - 09.2024
- Monitored and recorded an average of 20 patients per day (e.g. obtained patients’ vital signs by visual and auditory measures, triaged and assessed their medical condition and prepared them for medical treatment by physicians and nurses).
Cashier
Whataburger
6520 West Worth Blvd
02.2014 - 02.2016
- Front-end host responsible for greeting customers, managing cash transactions, and performing daily cleaning and stocking.
Cashier
Einstein Bros Bagels
09.2013 - 02.2014
- Manage cash handling and provide customer service at the front of the store. Open the store for the first shift, including store preparation and assisting with food preparation tasks.
Education
Certified Medical Assistant -
Medical Career Training
1901 Central Dr. Bedford TX 07.2024
High School Diploma -
Success High School
Fort Worth, TX01.2015
Skills
- Bilingual
- Problem Solving
- Communication
- Leadership
- Conflict Resolution
Certification
- Certified Medical Assistant
- NHA Certificate #X4L8D4X4
- Certified Phlebotomy Technician
- NHA Certificate #Q9Y8R7K6
- Basic Life Support
- Ecard #245419031796
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Whataburger
04.2025 - Current
Medical Assistant
North Texas Area Community Clinic
08.2024 - 09.2024
Team Leader
Whataburger
11.2021 - 04.2025
Cashier
Whataburger
02.2014 - 02.2016
Cashier
Einstein Bros Bagels
09.2013 - 02.2014
Certified Medical Assistant -
Medical Career Training
High School Diploma -
Success High School