Rachel Davis
Tacoma
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the TRICARE health plan. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of partners in dynamic, fast-paced settings.
Overview
31
31
years of professional experience
Work History
TRICARE Customer Liaison WA & OR
Health Net Federal Service
01.2022 - Current
- Generated comprehensive reports regarding incidents, events and important business matters.
- Forged and cultivated productive relationships with military partners and beneficiaries.
- Maintained knowledge of latest requirements and support strategies.
- Increased program outreach by building strong relationships with providers and beneficiaries.
- Improved program effectiveness by implementing strategic process improvements.
- Coordinated and attended special events, such as Provider Open Houses, Health Fairs, Retirement, and Family Days.
- Processed enrollments and facilitated any referral reworks and provider outreach w/in my service area.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers and military treatment facilities regarding billing, payment processing and support policies and procedures.
- Facilitated and led monthly tracker meetings discussing trends or any upcoming changes or concerns at clinics
TRICARE Beneficiary Educator & TFC Instructor
Health Net Federal Service
08.2020 - 01.2021
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Identified and initiated problem resolution by updating and delegating actions to teammates or leadership.
- Initiated process improvement through collaboration with peers and leadership to exceed goals.
- Provided TRICARE education support through briefings for different beneficiary categories. Retirees, newcomers, spouses, and permanent change of stations.
- Attended and had information tables at events such as Family Days, Health Fairs, Education Fairs, and mobilizations and de-mobilizations.
- Investigated and resolved customer inquiries and complaints quickly.
Administrative Assistant
Mass Mutual Financial
01.2020 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Director of Administration and Registration
Franklin Pierce Soccer Club
05.2016 - 02.2020
- Supported timely and accurate administrative task completion.
- Oversaw operation of finances , rosters, and overall compliance within the national soccer database.
- Presented at board meetings to discuss current league information and updates in rules and procedures.
- Communicate and coordinate complex time-bound needs and requirements of leagues, opponent clubs, board members,players, and families to facilitate smooth game and tournament play.
- In charge of payments and late payment accounts. Followed up and provided outreach on deliquent accounts.
- Spoke with families on team options and handled complaints and concerns.
Administrative Assistant
KC Products
10.2016 - 01.2020
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Store Manager
Zales Jewelers
11.1993 - 04.2005
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
- Devised processes to boost long-term business success and increase profit levels.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Education
High School Diploma -
Stadium High School
Tacoma, WA06.1995
Skills
- Customer Deliveries
- Policy and Procedure Implementation
- High-Pressure Environments
- Data Analysis
- Community Outreach
- Activity Planning
- Strategic Partnership
- Military Transitions
- Client Relationships
- Employee Performance Reviews
- Improvement Recommendations
Timeline
TRICARE Customer Liaison WA & OR
Health Net Federal Service
01.2022 - Current
TRICARE Beneficiary Educator & TFC Instructor
Health Net Federal Service
08.2020 - 01.2021
Administrative Assistant
Mass Mutual Financial
01.2020 - 08.2020
Administrative Assistant
KC Products
10.2016 - 01.2020
Director of Administration and Registration
Franklin Pierce Soccer Club
05.2016 - 02.2020
Store Manager
Zales Jewelers
11.1993 - 04.2005
High School Diploma -
Stadium High School
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