Rachel Patricks
Holden,MA
Summary
Versatile administrative and customer service professional with a background in office operations, recordkeeping, and enhancing community engagement. Comfortable in handling financial transactions, managing confidential documents and keeping daily office tasks organized. Known for supporting both staff and public and maintaining quality in fast paced environments.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Transportation Coordinator
Holden Senior Center
07.2025 - Current
- Coordinated daily transportation schedules, ensuring timely service and efficient operations for over 5500 seniors.
- Serve as primary contact for clients via phone and in person, providing assistance and answering questions.
- Managed retention lists and tracked attendance to prepare monthly reports for program oversight.
- Collaborated with multiple departments to streamline logistics and achieve program goals.
- Handle financial transactions for van fees and grants, reconciling daily receipts and maintaining accurate records.
Youth Coordinator
Living Word Church
Worcester , MA
09.2024 - 01.2026
- Organized youth events and activities, fostering community engagement and participation.
- Executed outreach strategies, increasing youth participation in church events.
- Collaborated with diverse families to create a safe, supportive environment and build positive relationships with youth.
- Handled CORI/SORI background checks for volunteers ensuring compliance with state regulations
Sales and Service Distribution Associate
United States Postal Service
06.2021 - 07.2025
- Assisted customers in person and over the phone with mailing, shipping, and passport applications, serving hundreds weekly to ensure timely processing of services.
- Processed sensitive documents such as birth certificates, marriage certificates, and passports as a Passport Agent, ensuring confidentiality and accuracy in handling dozens of documents daily.
- Maintained organized records of shipments, deliveries, and financial transactions, by utilizing computerized systems
Postmaster
United States Postal Service
04.2024 - 01.2025
- Handled customer inquiries from a community of over 3,000 town members, resolving issues while maintaining positive relationships.
- Managed a staff of 7 people, and provided training to ensure employees stayed up to date and confident in their roles.
- Oversaw employee schedules, timecards, attendance, and payroll to keep daily operations efficient
- Managed inventory and office supplies, kept stock at optimal levels, and monitored the office budget to support operations.
Education
High School Diploma -
Montachusett Regional Vocational Technical School
Fitchburg, MA05-2019
Skills
- Customer service and public assistance
- Recordkeeping and document management
- Office operations and scheduling
- Financial transactions and cash handling
- Database management and data entry
- Attention to detail and accuracy
- Problem solving and issue resolution
- Community engagement
- Financial management
- Effective communication
Certification
OSHA Certified
Timeline
Transportation Coordinator
Holden Senior Center
07.2025 - Current
Youth Coordinator
Living Word Church
09.2024 - 01.2026
Postmaster
United States Postal Service
04.2024 - 01.2025
Sales and Service Distribution Associate
United States Postal Service
06.2021 - 07.2025
High School Diploma -
Montachusett Regional Vocational Technical School