Rachel Patterson
Fort Smith,AR
Summary
Highly motivated professional with proven history of outstanding clerical and management performance at individual and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Seeks remote position where the following soft and technical skills will be used to their full potential:
• Attention to detail
• Task-oriented and organized
• Positive Attitude
• Ten years of experience in administrative and front-office roles
• Customer Service
• Exemplary Interpersonal Skills
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Home Health Aide
Private Care
Fort Smith, AR
01.2021 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor.
- Hands-on experience: Gait-belt transfers, Hoyer lifts, bedside commode, wheelchairs, catheters, post-surgical care, occupational therapy, safety of bedridden patients.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
Freelance Graphic Designer/Editor
Self Employed Writer
Fort Smith, AR
01.2018 - Current
- Designed business cards and websites for up and coming local businesses.
- Editor and writer of written content.
- Expansive professional editing and design portfolio spread by word of mouth and proof of impeccable project outcomes.
- Infusion of professional knowledge with clientele's unique visions, producing high quality brands/logos/web designs for marketing.
Business Owner/Operator
Housekeeping Services
Fort Smith, AR
01.2017 - Current
- 150% increase in new clientele since opening (2 houses per week, currently keeping 8-10 per week).
- Communicate special needs and wants of clientele to my team for superior performance.
- Continual availability to address and remedy client concerns.
- Developed realistic budget based upon costs and fees of supplies and staff.
- Monitored staff performance, providing final-say assessment.
Director of Operations & Medical Assistant
Chaffee Crossing Clinic
Fort Smith, AR
06.2016 - 01.2018
- Held golden shovel at ground-breaking ceremony for new family practice.
- Liaison between doctor and patient via e-mail, facsimile, personal meetings, and telephone.
- Ten consecutive years with 100% success rate and zero errors during insurance company audits of medical records management.
- Improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Recruited, hired and trained initial personnel.
- Managed daily operations of clinic organization, orchestrating strategies and office workflow to accomplish profit goals.
Office Manager & Registered Medical Assistant
Bonanza Family Clinic
Bonanza, AR
07.2010 - 06.2016
- Medical charting, customer service, patient/doctor communication, payment arrangements, patient education, check-in process.
- Increased patient count 400% (fifty patients at grand opening - two-hundred and fifty patients by last day of business).
- 85% of patients continued care with our team at new location.
- Oversaw budgeting and financial reporting.
- Recommended ways to reduce overhead, effectively saving practice $5,000 annually.
- Created and implemented clinic policies and procedures manual, with attention on meeting state regulations.
Education
Associate of Science - Allied Health
Carl Albert State College
Poteau, OK 08.2013 - 07.2015
Registered Medical Assistant Training - Medical Assisting
Petra Allied Health, Inc.
Fort Smith, AR 01.2010 - 04.2010
High School Diploma -
Greenwood High School
Greenwood, AR 08.2001 - 05.2005
Skills
Office Administration
Insurance Verification / Billing / Referrals
Medical Terminology / Coding
EMR / EHR Medical Charting
HIPAA/OSHA Compliance
Computer Knowledge & Troubleshooting
Microsoft Office Suite
Adobe Software (Illustrator, Photoshop, Cloud Express)
PicMonkey Design
Certification
RMA - Registered Medical Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The truth does not change according to our ability to stomach it.
Flannery O’Connor
Timeline
CPR/AED/First-Aid (Adult/Child/Infant/Choking) AED/Injury & Universal Precautions
02-2022
Home Health Aide
Private Care
01.2021 - Current
Freelance Graphic Designer/Editor
Self Employed Writer
01.2018 - Current
Business Owner/Operator
Housekeeping Services
01.2017 - Current
Director of Operations & Medical Assistant
Chaffee Crossing Clinic
06.2016 - 01.2018
Associate of Science - Allied Health
Carl Albert State College
08.2013 - 07.2015
Office Manager & Registered Medical Assistant
Bonanza Family Clinic
07.2010 - 06.2016
RMA - Registered Medical Assistant
04-2010
Registered Medical Assistant Training - Medical Assisting
Petra Allied Health, Inc.
01.2010 - 04.2010
High School Diploma -
Greenwood High School
08.2001 - 05.2005