Charlene Hoffman
Harrisburg,PA
Summary
Skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
28
28
years of professional experience
Work History
Home Health Aide
Family Member With Progressive Disease
Harrisburg, PA
08.2016 - Current
- Participated in developing individualized care plans based on medical orders and assessments.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Transported clients to doctor appointments and social events.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Medical Assistant
Hershey Medical Center
Hershey, Pennsylvania
05.2007 - 08.2016
- Performed venipuncture and other blood collection procedures according to established standards.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
Office Coordinator
Omega Laboratories
Carlisle, Pennsylvania
07.1997 - 05.2007
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Assisted with special projects as requested from time-to-time by management team.
- Ensured compliance with company policies regarding health and safety regulations.
- Answered incoming calls from patients and provided basic information about services offered by the office.
- Responded promptly to any complaints or inquiries from patients regarding their accounts or treatments received.
- Ordered medical supplies as needed to keep inventory stocked.
Education
Associate of Science - Business Administration
University of Phoenix
Tempe, AZ11-2025
Skills
- Laboratory specimen collection
- Phlebotomy
- Medical office administration
- Client documentation
- Vital signs monitoring
- Chronic disease management
- Case management
- Data entry
- Medication administration
- Microsoft office
- Customer service
- Staff training
- Office administration
- Employee training
Timeline
Home Health Aide
Family Member With Progressive Disease
08.2016 - Current
Medical Assistant
Hershey Medical Center
05.2007 - 08.2016
Office Coordinator
Omega Laboratories
07.1997 - 05.2007
Associate of Science - Business Administration
University of Phoenix