April Johnson
Indianapolis,IN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Home Health Aide
BrightStar Care
Indianapolis, IN
10.2015 - 10.2024
- Assisted clients to support independence and well-being.
- Transported clients to medical and dental appointments
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Maintained a clean and safe environment.
- Assisted clients with daily living needs.
Customer Service Representative
Image Network
Indianapolis, IN
10.2013 - 10.2015
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries.
Customer Service Representative
Universal Solutions
Indianapolis, IN
08.2009 - 06.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork.
Administrative Assistant
Ivy Tech
Indianapolis, IN
12.2004 - 12.2008
- Answered multi-line phone system, routed calls.
- Delivered messages to staff and greeted visitors.
- Restocked supplies and placed purchase orders.
- Executed a record filing system.
- Received and sorted incoming mail.
- Assisted coworkers with tasks on a daily basis.
Administrative Assistant
Anthem
Indianapolis, IN
03.2003 - 12.2004
- Answered multi-line phone system and routed calls,
- Delivered messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders.
- Executed a record filing system.
- Received and sorted incoming mail.
- Volunteered to help with special projects.
- Facilitated timely delivery of projects..
Education
Associate of Arts - Human Resources Management
University of Phoenix
Tempe, AZ06-2014
Skills
- Complaint resolution
- Data Entry
- Inbound and Outbound Calling
- Client Relations
- Follow-up skills
- Call Center Operations
- Mail handling
- Filing
- Clerical Support
- Office Administration
- Progress Documentation
- Meal Preparation
- Care Plan Management
- Patient transportation
- Medication Administration
- Documentation
- Medical Charting
Timeline
Home Health Aide
BrightStar Care
10.2015 - 10.2024
Customer Service Representative
Image Network
10.2013 - 10.2015
Customer Service Representative
Universal Solutions
08.2009 - 06.2014
Administrative Assistant
Ivy Tech
12.2004 - 12.2008
Administrative Assistant
Anthem
03.2003 - 12.2004
Associate of Arts - Human Resources Management
University of Phoenix