Rachel Paul
Aspiring Sales Representative
Brockton,MA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.Team-oriented and dedicated to collaboratively delivering exceptional customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Representative position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Pharmacy Technician
Walgreens – Store 3758
Brockton, MA
01.2022 - Current
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Front Desk Receptionist
Hellenic Nursing and Rehab
Canton, MA
08.2018 - 05.2022
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled assignments independently with good judgement and critical thinking skills..
Education
Bachelor of Arts - Psychology
University of Massachusetts
Boston, MA 05.2016 - 05.2022
High School Diploma -
Foxborough Regional Charter School
Foxborough, MA 05.2010 - 05.2016
Skills
TypingCommunication skills
Pharmacy and customer records management
Assisting pharmacists
Updating medication histories
Manual and automated medication dispensing
Processing payments
Drug inventory management
Confidentiality and HIPAA
FDA Drug Safety Guidelines
Medication dispensing
Patient education and counseling
Secure storage of medications
Typing medication labels
Team collaboration
Patient confidentiality
Interpreting orders
Additional Information
- Authorized to work in the US for any employer
Certification
CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreens – Store 3758
01.2022 - Current
Front Desk Receptionist
Hellenic Nursing and Rehab
08.2018 - 05.2022
Bachelor of Arts - Psychology
University of Massachusetts
05.2016 - 05.2022
High School Diploma -
Foxborough Regional Charter School
05.2010 - 05.2016