Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Molly Gerald

Slidell,LA

Summary

Assisted customers with medication inquiries in retail and medical marijuana settings. Supported pharmacy operations through effective communication and teamwork. Provided excellent customer service to enhance patient satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Willow Pharmacy, Inc
Slidell, LA
05.2023 - Current
  • Answering phones
  • Inputting customer data
  • Product knowledge
  • Inputting prescriptions
  • Medical compounding (medical marijuana products)

Certified Pharmacy Technician

Walgreens Boots Alliance
Bogalusa, LA
08.2020 - 04.2023
  • Pharmacy Technician
  • Answering phones
  • Insurance input
  • Customer service
  • Inputting customer data
  • Insurance troubleshooting

Customer Service Representative

Maximus Global Services
Bogalusa, LA
09.2013 - 09.2020
  • Inbound calls
  • Outbound calls
  • Insurance claims
  • Medicare
  • Customer service
  • Insurance troubleshooting

Education

Pharmacy Technician - Certified Pharmacy Technician

Walgreens

High school diploma - undefined

Bogalusa, LA

Skills

Medical Billing

Order Entry

Customer service

HIPAA

Phone etiquette

Computer literacy

Pharmacy Technician Experience

Insurance Verification

Medical Terminology

Data Entry

Customer support

Computer Skills

Quality Assurance

Typing

Clinical Pharmacy Experience

Microsoft Office

Certification

  • Pharmacy Technician Certification
  • Licensed Pharmacist (State-Specific)
  • PTCB Certification
  • Pharmacy Technician License
  • Driver's License

Timeline

Pharmacy Technician

Willow Pharmacy, Inc
05.2023 - Current

Certified Pharmacy Technician

Walgreens Boots Alliance
08.2020 - 04.2023

Customer Service Representative

Maximus Global Services
09.2013 - 09.2020

Pharmacy Technician - Certified Pharmacy Technician

Walgreens

High school diploma - undefined

Molly Gerald