Tessa Hendershot
Lowell,Ohio
Summary
Dynamic Pharmacy Technician with proven expertise at Shrivers Pharmacy in medication dispensing and patient education. Adept at problem-solving and team collaboration, ensuring compliance with HIPAA regulations. Recognized for optimizing workflows and enhancing customer service, contributing to improved patient satisfaction and operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Shrivers Pharmacy
01.2024 - 06.2025
- Prepared and dispensed medications accurately according to prescriptions.
- Assisted pharmacists in managing inventory levels and ordering supplies.
- Educated patients on medication usage and potential side effects.
- Collaborated with healthcare professionals to resolve prescription issues promptly.
- Utilized pharmacy management software for tracking prescriptions and patient records.
- Ensured compliance with state and federal regulations throughout daily operations.
- Trained new staff on pharmacy procedures and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Merchandising Associate
Lowes Home Improvment
11.2018 - 01.2024
- Executed inventory management processes to ensure optimal stock levels and product availability.
- Collaborated with team members to enhance merchandising displays and improve customer engagement.
- Analyzed sales trends to inform product placement and promotional strategies within the store.
- Trained new associates on merchandising standards, fostering a culture of excellence and consistency.
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Stocked shelves to match planogram images and instructions.
Key Holder Supervisor
Justice Tween Brands
11.2017 - 06.2018
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service techniques and operational standards.
- Managed inventory levels, conducted audits, and facilitated restocking processes efficiently.
- Led visual merchandising efforts to enhance product presentation and drive sales performance.
- Ensured adherence to loss prevention protocols, reducing shrinkage through effective training practices.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
High School Diploma -
Marietta High School
Mareitta, Oh05-2007
High School Diploma -
Washington County Career Center
Marietta, Ohio05-2007
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Insurance verification
- Pharmacy ethics
- HIPAA
- Proper labeling
- Customer service
- Data entry
- Attention to detail
- Merchandise planning
- Store layout design
- Planogram design
- Store maintenance
- POS systems
- Forklift operation
- File organization
- Reception duties
- Team leadership
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- Sample and specimen collection
- Blood collection techniques
- Patient support
- Front desk operations
- Telephone etiquette
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- Payment collection
- Medical billing
- Electronic medical records
Timeline
Pharmacy Technician
Shrivers Pharmacy
01.2024 - 06.2025
Merchandising Associate
Lowes Home Improvment
11.2018 - 01.2024
Key Holder Supervisor
Justice Tween Brands
11.2017 - 06.2018
High School Diploma -
Marietta High School
High School Diploma -
Washington County Career Center