Rachel Pereyra
2100 Kilgore Parkway Apt 11308
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Frontier Airlines. Proven ability to enhance patient experiences at Houston Medical Imaging through effective communication and attention to detail. Adept at training teams and ensuring compliance with safety protocols, fostering a collaborative environment.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Frontier Airlines
01.2025 - Current
- Ensured passenger safety through compliance with airline regulations and emergency procedures.
- Provided exceptional customer service by addressing passenger needs and resolving issues promptly.
- Conducted pre-flight checks to ensure cabin readiness and safety equipment functionality.
- Assisted in training new flight attendants on service protocols and emergency procedures.
Patient Service Representative
Houston Medical Imaging
08.2020 - 01.2025
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Assisted in maintaining accurate patient records, ensuring compliance with privacy regulations.
- Streamlined front desk operations, improving patient flow and reducing wait times.
- Provided detailed information about services and insurance options to patients, enhancing their experience.
- Trained new staff on operational procedures and patient service protocols for consistency in care.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
Lead
Marshalls
06.2019 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Manager
Taco Bell Restaurant
06.2017 - 08.2019
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained staff on food safety protocols and operational procedures.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Implemented employee scheduling to maximize labor efficiency during peak hours.
Education
Associate of Arts -
Lee College
Baytown, TX12.2023
High School Diploma -
Goose Creek Memorial
Baytown, TX06.2019
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Professional appearance
- Public speaking
Languages
Spanish
Limited Working
Timeline
Flight Attendant
Frontier Airlines
01.2025 - Current
Patient Service Representative
Houston Medical Imaging
08.2020 - 01.2025
Lead
Marshalls
06.2019 - 12.2020
Manager
Taco Bell Restaurant
06.2017 - 08.2019
Associate of Arts -
Lee College
High School Diploma -
Goose Creek Memorial