Rachel Petenbrink
Westminster,MD
Summary
Dedicated professional with a proven track record at Petsmart, enhancing pet wellness through personalized grooming and expert dietary advice. Demonstrates exceptional communication and empathy, alongside strong skills in hygiene and creative styling. Excelled in teamwork, significantly improving customer satisfaction and operational efficiency. Communicating with pet parents on what works best for their life style, wants and needs, and how to help maintain it at home is very important.
Overview
8
8
years of professional experience
Work History
Pet Stylist
Petsmart
10.2020 - Current
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
Lifgaurd
Cascade Lake
05.2017 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Before and After School Care Assistant
ABC Daycare
08.2019 - 05.2020
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
Education
High School Diploma -
Winters Mill
560 Gorsuch Rd Westminster MD 2115706-2020
Skills
- Strong communication skills
- Patience and empathy
- Hygiene and cleanliness
- Animal behavior
- Physical stamina and strength
- Professional appearance
- Sales and upselling techniques
- Creative styling
- Time management proficiency
- Nail trimming
- Appointment scheduling
- Paw pad care
- Teamwork and collaboration
Timeline
Pet Stylist
Petsmart
10.2020 - Current
Before and After School Care Assistant
ABC Daycare
08.2019 - 05.2020
Lifgaurd
Cascade Lake
05.2017 - 09.2020
High School Diploma -
Winters Mill
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