Rachel Peters
Saint Clair Shores,MI
Summary
Proven Event Manager and Bartender with a track record of enhancing client satisfaction and boosting revenues at Tin Roof. Expert in hospitality, showcasing strong multitasking and staff management skills. Excelled in high-volume environments, significantly reducing wait times and developing loyal clientele through exceptional service. 2023 Detroit Rose Award Nominee for exceptional hospitality.
Overview
7
7
years of professional experience
Work History
Bartender
Tin Roof Detroit
2020.03 - 2024.09
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Event Manager
Tin Roof
2020.03 - 2024.09
- Increased client satisfaction by consistently delivering well-executed events of 600+ people within budget constraints.
- Build relations with clientell to accrue repeat business.
- Follow contracted guidelines presented by sales manager.
- Oversee all event set-up and break-downs.
- Trained and supervised event staff to complete tasks on time.
- Developed detailed event reports, documenting all aspects of each event.
Bartender
Z's Pub
2017.09 - 2020.03
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable at all times and well-stocked to meet customer needs before end of shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Associate of Science - Nursing
Macomb Community College
Warren, MI03.2027
Skills
- Strong multitasking and organization
- Liquor, beer, and wine knowledge
- Highly reliable
- Staff Management
- Hospitality and Guest Service expert
Timeline
Bartender
Tin Roof Detroit
2020.03 - 2024.09
Event Manager
Tin Roof
2020.03 - 2024.09
Bartender
Z's Pub
2017.09 - 2020.03
Associate of Science - Nursing
Macomb Community College
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