Rachel Pollard
Professional Summary
Dynamic and customer-focused Hospitality Professional with over 10 years of high-volume bartending experience, backed by multi-unit retail management expertise. Proven track record of delivering exceptional customer service, crafting signature cocktails, maintaining fast and efficient beverage service, and boosting sales. Adept at inventory management, staff leadership, and creating a warm, vibrant atmosphere for patrons.
Work History
Multi-Unit Store Manager
10 Years 7 Months• Oversee daily operations, sales performance, and guest experience across two retail locations.
• Lead, recruit, and schedule teams, fostering a high-performance culture focused on exceptional customer service and product knowledge.
• Manage stockroom operations, perform regular inventory audits, and control shrinkage across both stores.
• Handle high-volume cash transactions, daily deposits, and detailed financial reporting.
Bartender
10 Years 10 Months• Provided high-quality beverage service in a fast-paced environment for a loyal client base over a 10-year tenure.
• Mixed classic and custom cocktails, poured draught beers, and offered detailed menu recommendations to maximize guest satisfaction and bar sales.
• Managed daily bar operations, including opening/closing duties, cash drawer reconciliation, inventory tracking, and reordering supplies.
• Built rapport with regulars while maintaining strict adherence to ID checking, legal drinking ages, and responsible alcohol service standards.
• Maintained a clean, organized, and fully stocked bar station to ensure fast service during peak volume hours.
Team Member / Shift Lead
9 Years 11 Months• Oversee daily operations, sales performance, and guest experience across two retail locations.
• Lead, recruit, and schedule teams, fostering a high-performance culture focused on exceptional customer service and product knowledge.
• Manage stockroom operations, perform regular inventory audits, and control shrinkage across both stores.
• Handle high-volume cash transactions, daily deposits, and detailed financial reporting.
Education
High School Diploma
Skills
Certification
- Idaho State Alcohol Server Certification.
- TIPS / Idaho Alcohol Server Training.
Professional References
Craig Kurtz District Manager for GameStop
(805)-903-3347
Jeremy Coverdale Bar Management
(530)-217-7605