Rachel Ponder

• Performs checkouts of servers and bartenders to ensure that all tickets were accounted for as a Togo specialist Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees Trained new employees Cross-trained and provided back-up for other positions when needed Resolved guest complaints promptly and professionally
• Maintaining great teamwork within the company with various levels of positions.
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Facilitated orientation and training classes to communicate policies and procedures to new hires.

• Scheduled appointments for patients via phone and in person.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Recorded vital signs and medical history for patients each shift.
• Measured vital signs and took medical histories
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.

• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Recorded vital signs and medical history
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Organized charts, documents and supplies to maintain team productivity.
• Documented notes during patient visits.
• Cleaned and maintained medical equipment following procedures and standards.
• Responded to patient callbacks and phone-in prescription refill requests.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Measured vital signs and took medical histories to prepare patients for examination.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Followed principles of asepsis and infection control to meet patient safety guidelines.
• Performed preliminary physical tests to accurately record results in patient history summary.

• Conducted routine and emergency head counts Directed the activities of inmate crews working on maintenance, operations, farming, and construction projects
• Inspected work sites and crew trucks for contraband, cleanliness and safety
• Made rounds at specified intervals and conducted head counts and roll calls
• Prepared, processed and maintained forms, reports, logs, records, and activity journals
• Responded to inquires from the public, other staff, inmates and visitors
• Established healthy relationships and maintained professional boundaries with resident offenders within the institution.
• Evaluated complaints and emergency-request information to determine response requirements.
• Performed security oversight, traffic control and crowd control at special events and campus activities.
• Drafted investigation and incident reports and submitted to appropriate personnel.
• Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
• Rendered aid to accident victims and other persons requiring first aid for physical injuries.

• Trained all new incoming front of the house staff Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees Cross-trained and provided back-up for other positions when needed
• Resolved guests complaints promptly and professionally
• Performed checkouts to a degree of 100% accuracy on all money.

• Graduate Tyler Junior College
• Certified Clinical Medical Assistant
• NWCA Certification License N9W4COA3
• BLS Certification

Certification Hotel Restaurant/Travel Management