Rachel Pope
Hanover,PA
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
16
16
years of professional experience
Work History
Central Scheduler
Wellspan
York, PA
09.2023 - Current
- Maintained accurate records of scheduling changes in compliance with internal protocols and regulations.
- Scheduled and coordinated appointments with multiple departments to optimize resource utilization effectively.
- Communicated regularly with medical staff to ensure alignment on patient needs and availability.
- Implemented process improvements that streamlined scheduling workflows, enhancing overall operational efficiency.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
Bar Server
Chili's Bar and Grill
Hanover, PA
05.2016 - Current
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Developed strong and lasting resident relationships.
Ice Cream Server
Ben & Scooter's
Hanover, PA
04.2010 - 10.2018
- Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education
BBA - Marketing
Maryland Global Campus
Largo, MD09.2026
Associate of Arts - Liberal Arts and General Studies
Carroll Community College
Westminster, MD08.2018
Skills
- Computer proficiency
- Communication
- Flexibility
- Customer Service
- Project management
- Organizational
- Time management
Timeline
Central Scheduler
Wellspan
09.2023 - Current
Bar Server
Chili's Bar and Grill
05.2016 - Current
Ice Cream Server
Ben & Scooter's
04.2010 - 10.2018
Associate of Arts - Liberal Arts and General Studies
Carroll Community College
BBA - Marketing
Maryland Global Campus