Tayler Graham
Portsmouth,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Strong proficiency in customer service, client relations, analytical problem-solving, as well as excellent data-entry skills and computer knowledge. Skilled in independent decision-making, receptive to positive critique, and uses sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Central Scheduler
Southern Ohio Medical Center
10.2024 - Current
- Uses electronic systems to enter provider orders and retrieve test results.
- Provides excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Utilizes advanced software tools to manage schedules accurately, efficiently adapting to changes as they occurred throughout the day.
- Communicates information to patients regarding requirements for appointments and test preparation.
- Maintains accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
- Processes forms required for insurance approvals and scheduled procedures.
- Maintains confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Processes insurance policy updates and changes accurately.
Veterinary Assistant
Shawnee Animal Clinic
09.2022 - 10.2024
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Answered owner animal health questions and advised on best care practices.
- Educated clients on post-surgical care and nutrition.
- Resolved problems with professionalism, demonstrating excellent customer service skills.
Waitress
Frischs Restaurants Inc
01.2016 - 01.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with fellow staff members.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor Of Science - Education
Shawnee State University
Portsmouth, OH04.2022
Skills
- Customer Service
- Multitasking
- Data Entry
- HIPAA compliance
- Teamwork and collaboration
- Time management
- Reliability
- Receptive
- Adaptability and flexibility
- Computer proficiency
Timeline
Central Scheduler
Southern Ohio Medical Center
10.2024 - Current
Veterinary Assistant
Shawnee Animal Clinic
09.2022 - 10.2024
Waitress
Frischs Restaurants Inc
01.2016 - 01.2022
Bachelor Of Science - Education
Shawnee State University
Similar Profiles
Rachelle CollinsRachelle Collins
Staff Oncology RN at Southern Ohio Medical Center Cancer CenterStaff Oncology RN at Southern Ohio Medical Center Cancer Center
Joshua JacobsJoshua Jacobs
Member Account Rep/ Service Rep Lead at Southern Ohio Medical Center – LIFE CenterMember Account Rep/ Service Rep Lead at Southern Ohio Medical Center – LIFE Center
Katrina ThayerKatrina Thayer
Lead Radiation Therapist at Southern Ohio Medical CenterLead Radiation Therapist at Southern Ohio Medical Center