Rachel Porting
Jefferson City,MO
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Independent Travel Consultant
Classic Travel And Tours
01.2021 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized domestic and international tours to diverse locations.
- Planned optimal trips for customers based on careful consideration of individual budgets and preferences.
- Documented, researched and resolved customer service issues.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Planned and executed strategies to increase business and drive profit growth.
Sales Associate
Bath And Body Works, Limited Brands
11.2014 - Current
- Helped customers navigate store, complete sales and process returns.
- Created great customer experiences with personalized sales support.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Answered customers' questions about products, prices and availability.
Administrative Assistant
Classic Travel And Tours
05.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Offered professional first impression to visitors and callers and gave knowledgeable assistance.
- Created and maintained databases to track and record customer data.
- Received and distributed incoming mail and digital correspondence.
- Delivered range of basic and advanced clerical support for daily and special project needs.
- Updated tracking spreadsheets with metrics and used data to create charts and reports.
- Trained office staff in use of different equipment and software programs.
- Organized and updated file systems, keeping records easily retrievable.
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail.
Elementary Educator
Our Lady Of Lourdes Interparish School
08.2017 - 05.2021
- Maintained knowledge of school curriculum, standards and policies to correctly prepare students for higher grade levels.
- Designed daily lesson plans customized to student needs.
- Effectively managed class sizes of up to 25 students while maintaining a positive classroom environment
- Facilitated activities in the classroom that nurtured and cultivated a warm, cooperative, and respectful learning environment
- Initiated a collaborative team between all educators in grade level and worked together to establish unit maps and engaging lesson plans
- Established healthy and thriving relationships between myself, students, faculty, administrators, and parents
- Assessed student progress by administering tests and evaluating results.
- Kept classroom clean, organized, and safe for students and visitors.
- Built relationships and communicated with parents to provide best learning environment for children.
Education
Bachelor of Science - Elementary Education
Missouri State University
Springfield, MO05.2017
High School Diploma -
Helias Catholic High School
Jefferson City, MO05.2013
Skills
- Strong communication
- Problem-solving
- Customer and Client Relations
- Microsoft Office and Google Applications
- Positive and professional
- Relationship building
Timeline
Administrative Assistant
Classic Travel And Tours
05.2021 - 08.2022
Independent Travel Consultant
Classic Travel And Tours
01.2021 - Current
Elementary Educator
Our Lady Of Lourdes Interparish School
08.2017 - 05.2021
Sales Associate
Bath And Body Works, Limited Brands
11.2014 - Current
Bachelor of Science - Elementary Education
Missouri State University
High School Diploma -
Helias Catholic High School
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