RACHEL PRIMROSE
Adel,IA
Summary
Customer-focused aviation professional with 4+ years supporting Delta Air Lines operations through Unifi Aviation and 8+ years of customer service experience. Experienced in ticketing, gate operations, baggage service, and cargo operations. Known for professionalism, problem-solving, and delivering exceptional customer experiences while maintaining safety and operational excellence.
Overview
9
9
years of professional experience
Work History
Associate Customer Service Representative
UNIFI AVIATION (Delta Air Lines)
Des Moines, IA
04.2021 - Current
- Provide exceptional customer service to Delta Air Lines passengers during check-in, boarding, arrivals, and baggage service operations.
- Assist customers with ticketing, travel documentation, flight information, and issue resolution during routine and irregular operations.
- Support gate, baggage, and cargo operations while ensuring compliance with safety, security, and operational standards.
- Collaborate with flight crews, airport personnel, and customer service teams to deliver safe, efficient, and on-time operations.
- Adhere to all Delta Air Lines, TSA, and airport safety and security procedures.
Customer Service Associate
HY-VEE
Waukee, IA
07.2017 - 01.2020
- Delivered excellent customer service in the Main Store and Garden Center.
- Assisted customers, processed transactions, and resolved concerns.
- Maintained safe, organized, and customer-focused work environments.
Education
High School -
Waukee High School
Waukee, IASkills
- Customer Service
- Ticketing & Check-In
- Gate Operations
- Boarding Procedures
- Baggage Service
- Cargo Operations
- Conflict Resolution
- Teamwork
Timeline
Associate Customer Service Representative
UNIFI AVIATION (Delta Air Lines)
04.2021 - Current
Customer Service Associate
HY-VEE
07.2017 - 01.2020
High School -
Waukee High School