Rachel Quinones
Jackson
Summary
Detail-oriented and results-oriented Director of Admissions with over 6 years of experience in healthcare environments. Demonstrated expertise in managing the admissions and discharge processes, leading and training staff, and preparing detailed reports on admissions data, discharges, and inquiries for senior management. Skilled in maintaining and updating admission criteria, policies, and procedures to optimize patient intake. Proven ability to effectively market healthcare services through various promotional materials, including brochures, advertisements, and facility tours. Strong focus on building relationships within the community to meet and exceed admissions targets. Dedicated to enhancing patient experiences and leading teams to achieve operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Admissions
Atlantic Coast Rehabilitation and Healthcare
08.2022 - Current
- Lead and oversee the admissions and discharge processes for in-patient and out-patient services.
- Develop and implement revenue-generating strategies related to admissions and patient capacity.
- Ensure compliance with federal and state regulations, including Medicaid and Medicare guidelines, and JCAHO standards.
- Manage a team of admissions staff, including hiring, training, and onboarding new employees.
- Prepare and deliver reports on admissions data, discharges, and inquiries to senior management.
- Work closely with the marketing team to create promotional materials, such as brochures, newsletters, and advertisements, to enhance facility visibility in the community.
- Coordinate and conduct tours for prospective patients and families.
- Monitor and maintain facility admissions capacity to optimize operations and ensure effective communication with clinicians and staff.
- Drive relationships within the community to achieve admissions targets.
Admissions Assistant
Hampton Ridge Healthcare And Rehabilitation Center
04.2021 - 08.2022
- Maintained and updated admission criteria, policies, and procedures to ensure effective patient intake processes.
- Marketed healthcare programs and services through brochures, advertisements, and facility tours.
- Managed patient intake by obtaining and verifying application information, interviewing patients and families, and explaining admission criteria.
- Organized and maintained patient records and documentation, ensuring accuracy and compliance.
- Compiled and analyzed data related to admissions trends and outcomes for senior management.
Recruitment and Staffing Manager
Artis Senior Living
01.2019 - 04.2021
- Oversaw all staffing and recruitment operations for the organization, ensuring timely fulfillment of vacancies.
- Collaborated with recruiting agencies to expedite the hiring process and filled open positions with qualified candidates.
- Supported candidate screening, interviewing, and hiring processes.
Office Manager
Chai Urgent Care
09.2019 - 10.2020
- Managed day-to-day operations of the urgent care center, coordinating clinical and administrative staff activities.
- Ensured smooth running of operations, scheduling, and patient intake processes.
- Led operational improvements to enhance efficiency and patient care services.
Education
Associate of Applied Business - Business Administration
Ocean County College
Toms River, NJ05-2022
Skills
- Admissions and Discharge Management
- Staff Management and Training
- Healthcare Marketing
- Regulatory Compliance (Medicare, Medicaid, JCAHO)
- Data Analysis and Reporting
- Community Engagement and Relationship Building
- Communication and Public Speaking
- Recruitment and Onboarding
- Problem-Solving and Conflict Resolution
Certification
Certified Dementia Practitioner
Timeline
Director of Admissions
Atlantic Coast Rehabilitation and Healthcare
08.2022 - Current
Admissions Assistant
Hampton Ridge Healthcare And Rehabilitation Center
04.2021 - 08.2022
Office Manager
Chai Urgent Care
09.2019 - 10.2020
Recruitment and Staffing Manager
Artis Senior Living
01.2019 - 04.2021
Associate of Applied Business - Business Administration
Ocean County College
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