Rachel Ralph

What would be called a junior management position, this job requires focus and high responsibility. Animal care and maintenance, animal wellbeing, cash handling, and guest interaction. I was promoted very quickly upon being hired.

Incredibly fast-paced environment ensuring guest satisfaction.

I resolved guest concerns, ensuring customer satisfaction and creating customer loyalty.

I provided exceptional customer service by promptly addressing guest inquiries and concerns.

Worked with my fellow team members to maintain cleanliness and organization in.

Assisted in training new employees on operational procedures and service standards.