Rachel Rath
Yuma,AZ
Summary
Dynamic professional with a proven track record in public safety and customer service, exemplified during tenure at Z Fun Factory. Skilled in First Aid and CPR, showcasing adaptability in emergencies and leadership qualities. Excelled in building relationships, significantly enhancing customer satisfaction. Proficient in English and Spanish, adept at problem-solving and team collaboration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level housekeeper position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Z Fun Factory
03.2024 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Night Auditor
Candlewood Suites Hotel
01.2024 - 03.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Cashier
Burlington
10.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Lifeguard
Z Fun Factory
03.2023 - 10.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Streamlined rescue operations with introduction of new signaling protocols.
- Collaborated with local schools to implement water safety programs, broadening community outreach.
School Bus Monitor
Yuma School District One
08.2022 - 03.2023
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced Arizona safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Assisted juvenile passengers in crossing roadway safely.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Managed conflicts effectively among students, resolving disputes promptly and fairly while reinforcing appropriate behavior standards on the bus.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Discerned actual or potential relational problems and helped children solve disputes and learn to respect others.
Education
High School Diploma -
Medina Valley Highschool
Castroville, TX05.2022
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- First Aid
- Patience and Empathy
- Physical Fitness
- Team Collaboration
- CPR and AED Training
- Adaptability in Emergencies
- CPR Certified
- Public safety knowledge
- Policy Management
- Multitasking
- Customer Service
- Critical Thinking
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Relationship Building
- Active Listening
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Heavy Lifting
- Distressed Person Rescue
- Excellent Communication
- Problem-Solving
- speak English and spanish
Accomplishments
- Improved customer satisfaction by resolving issues in a timely manner.
- Recognized by management for exemplary work, going above and beyond for fellow coworkers and customers.
- Selected as mentor/trainer for new hires.
- Achieved saving customers by completing water resuces with accuracy and efficiency.
Certification
- First Aid/CPR Certified
- Certified lifeguard, Z Fun Factory - 2023-2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lifeguard
Z Fun Factory
03.2024 - 09.2024
Night Auditor
Candlewood Suites Hotel
01.2024 - 03.2024
Cashier
Burlington
10.2023 - 01.2024
Lifeguard
Z Fun Factory
03.2023 - 10.2023
School Bus Monitor
Yuma School District One
08.2022 - 03.2023
High School Diploma -
Medina Valley Highschool
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