Beatriz Munoz
Yuma,AZ
Summary
As a Social Service professional, I bring experience in corrections, administration, and social services to the table. My adaptability in team building and training newcomers, coupled with a thorough understanding of county, state, and federal laws and protocols, positions me as an ideal candidate to join and enhance your team. I am adept at working autonomously or as a collaborative team member, always with a focus on refining processes and achieving the organizational objectives.
Overview
8
8
years of professional experience
Work History
Investigator
Department of Economic Security
05.2023 - 12.2024
- Conducted thorough investigations regarding allegations of abuse, exploitation, or neglect involving vulnerable adults.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected and analyzed critical evidence, including medical records, law enforcement reports, bank statements, and employment records, to assess the credibility of claims.
- Collaborated with a multidisciplinary team to ensure the safety of vulnerable adults and mitigate immediate risks.
- Provided essential resources and support items to vulnerable adults, leveraging community aid programs.
- Coordinated legal proceedings to ensure the registration of confirmed perpetrators in the Adult Protective Services (APS) registry.
- Upheld high standards of professional practice by consistently achieving monthly operational goal closing a minimum of 12 cases per month.
Detention Officer
Yuma County Detention Center
09.2020 - 04.2022
- Managed different classification level of inmates from low-high. Approximately 35-50 inmates at a time.
- Initiated and documented disciplinary actions for inmates in response to infractions of facility rules.
- Initiated and documented disciplinary actions for inmates in response to infractions of facility rules.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted unit searches for contraband materials either individually or as part of a specialized team, confiscating contraband in accordance to facility and contracting agency policies and procedures.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Established positive working relationships and maintained boundaries with resident offenders.
Sales Associate
Macy’s Inc
11.2018 - 03.2020
- Implemented comprehensive understanding of sales business goals.
- Promoted a sale by incorporating upselling techniques.
- Educated clients based on their concerns and offered a variety of products to best suit their needs.
- Analyzed daily log of products sold and products returned to identify counter expectations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Intern
Southwest Regional Court Center
07.2019 - 12.2019
- Assisted in conducting interviews, mental assessment evaluations with direct supervision of probation officers.
- Analyzed police reports, screening tools results, case disposition plans to ensure proper treatment.
- Processed court documents within a time-sensitive period such as sentencing reports, weekly calendars.
- Completed course of AZ Department of Public Safety to ensure confidentiality regulations.
- Assisted client staffing meetings and residential visits and participated in group counseling meetings with clients.
Counter-Lead
Panda Express Restaurant
10.2016 - 09.2018
- Coached and provided extensive training for new associates.
- Adapted to extremely stressful, fast-paced environments.
- Built emotional connection with guests through food, service & ambiance, serving more than 100 plus guests per day.
Education
Bachelor of Arts - Psychology, Criminal Justice
Arizona State University
Tempe, Arizona2020
Skills
- Crisis Intervention
- Conflict Resolution
- Effective De-escalation techniques
- CPR Certified
- Computer Literacy
- Legal and Ethical Practices
- Strategic planning and organization
- Ethical standards of conduct
- Emotional Intelligence
Affiliations
- Deans List (6/8) Semesters in 2016-2020
Timeline
Investigator
Department of Economic Security
05.2023 - 12.2024
Detention Officer
Yuma County Detention Center
09.2020 - 04.2022
Intern
Southwest Regional Court Center
07.2019 - 12.2019
Sales Associate
Macy’s Inc
11.2018 - 03.2020
Counter-Lead
Panda Express Restaurant
10.2016 - 09.2018
Bachelor of Arts - Psychology, Criminal Justice
Arizona State University
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