Elizabeth Guzman
Summary
Fast-learner and detail-oriented job seeker looking to maintain a full-time position that offers professional challenges and growth.
Overview
9
9
years of professional experience
Work History
Investigator
Department Of Family And Protective Services
07.2021 - Current
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Collaborated with various agencies on investigations of child abuse and neglect.
- Responded quickly in crisis situations, assessed for safety, and collaborated with families to determine the best course of action.
- Conducted thorough face-to-face interviews with families, neighbors, friends, and providers, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
- Worked under constant deadlines that required prioritizing tasks to maintain unit operations.
Caseworker B- Family Finder
Arapahoe County Department Of Human Services
12.2017 - 06.2021
- Coordinated with providers, case managers, caregivers, and families to create genograms for children in need of placement or family support.
- Lead in efforts to locate and identified kin connections through the use of Lexis Nexus, Clear, social media, and other agency specific databases.
- Streamlined the Family Finder role and implemented new processes to help children achieve permanency. This resulted in the role becoming permanent and increased in job grades.
Sales Associate
America's Best Contact And Eyeglasses
12.2014 - 06.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and lasting relationships.
- Assisted patients in choosing suitable frames, lenses, and coatings to meet their preferences, lifestyle, and prescription requirements.
- Engaged in effective sales techniques to promote additional products and services, including accessories and eye care solutions.
- Verified the accuracy of the lenses and frames before dispensing to patients.
Education
Master of Science - Criminology
Regis University
Denver, CO05.2021
Bachelor of Arts - Psychology
University of Denver
Denver, CO06.2017
Associate of Science -
Community College of Aurora
Aurora, CO12.2014
Skills
- Records Management
- Ethical and Honest
- Research Abilities
- Risk Assessment
- Detailed Report Writing
- Due Diligence
- Relationship Building
- Conflict Resolution
- Organization and Multitasking
- Program Development
- Crisis Intervention
Timeline
Investigator
Department Of Family And Protective Services
07.2021 - Current
Caseworker B- Family Finder
Arapahoe County Department Of Human Services
12.2017 - 06.2021
Sales Associate
America's Best Contact And Eyeglasses
12.2014 - 06.2020
Master of Science - Criminology
Regis University
Bachelor of Arts - Psychology
University of Denver
Associate of Science -
Community College of Aurora
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