Rachel Reading
Novi,MI
Summary
Highly skilled and goal-driven Hospital Manager with more than 15 years of experience in the medical field. Excellent at managing multiple tasks with a positive and professional attitude. Motivated to learn, grow, and excel in the veterinary industry.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Hospital Manager
VCA Animal Hospitals
07.2020 - Current
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among team members.
- Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
- Increased client satisfaction with compassionate pet care, timely follow-ups, and thorough explanations of treatment plans for their pets.
- Managed financial operations, ensuring budget adherence. Verified and administered employee timesheets to maintain accurate payroll.
- Implemented new protocols, resulting in increased Home Delivery sales and increased Care Club sign ups.
- CATapult Certified Trainer- Obtained my certification to teach our new hire 2 day training.
Office Manager
Yaldo Eye Center
07.2011 - 07.2020
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Built a loyal patient base by fostering long term relationships.
- Consistently surpassed sales and profit targets with a steady increase in monthly sales.
- Contributed to the smooth and efficient operation of the surgical center.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated all patient surgeries and provided comprehensive pre-operative and post-operative instructions.
- Compiled all reports, conducted monthly tracking, established sales goals, and prepared profit/loss statements for three locations.
- Oversaw payroll for all employees.
- Opened our new optical departments, in two locations; handling all operations from start to finish.
Field Operations Supervisor
United States Census Bureau
03.2009 - 07.2011
- Supervised 13 crew leaders, each leading a team of 19 enumerators in field operations
- Conducted individual and group training sessions using verbatim training guides in field operation procedures, and in supervisory and administrative responsibilities
- Submitted requests for replacement workers, assessed trainees, and determined job placement
- Monitored the progress and performance of census field operations, collected and reviewed completed work assignments, and ensured assignments were delivered on schedule
- Assessed employee performance and recommended termination of substandard performing employees
- Applied Equal Employment Opportunity principles in hiring practices, training, and employee development.
Owner/Realtor
R E Realty
10.2006 - 08.2010
- Opened my own Real Estate Company
- Developed a client base, listed and sold properties, collaborated with loan officers and inspectors, and managed the paperwork for each transaction.
- Managed all the bookkeeping and tax documentation for the company.
By Owner Manager
Home Network
03.2002 - 10.2006
- Led a team of 7 real estate agents who offered discounted services to home sellers.
- Oversaw the staffing, coaching, training, and development of a team comprising fully licensed Realtors, customer service representatives, and telemarketers.
- Additionally responsible for managing and conducting our company's Home Seller & Buyer Seminars.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Associate of Arts - Business
Oakland Community College
Bloomfield Hills, MISkills
- Personnel Management
- Critical Thinking
- Training and mentoring
- Excellent interpersonal skills
- Operations Management
- Public Speaking and Presentation
- EHR and EMR Systems
- Quality Improvement
Certification
- Certified CATapult Trainer, VCA Animal Hospitals - May 2024
Timeline
Hospital Manager
VCA Animal Hospitals
07.2020 - Current
Office Manager
Yaldo Eye Center
07.2011 - 07.2020
Field Operations Supervisor
United States Census Bureau
03.2009 - 07.2011
Owner/Realtor
R E Realty
10.2006 - 08.2010
By Owner Manager
Home Network
03.2002 - 10.2006
Associate of Arts - Business
Oakland Community College
- Certified CATapult Trainer, VCA Animal Hospitals - May 2024
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